John Kim | Page 4

I made this a very easy transaction for everyone involved since I did some research after our last Lexus dealership in OC had a terrible employee handle Loyalty Clients. We have leased a previous Lexus at since I did some research after our last Lexus dealership in OC had a terrible employee handle Loyalty Clients. We have leased a previous Lexus at Jim Falk at their previous location in 2019, but it was not a great deal. This time around I made a reasonable, but aggressive proposal to internet sales team. Em Hakopyan was the one who reached to my proposal. 3 emails and 1 phone call to confirm- we had an agreement in place. Another GM recommended that I get the deal in writing with exact figures before making the drive to BH as they have a reputation upon arrival that it wasn't the same deal. I asked for it in writing and deal sheet PDF was emailed. When we arrived at the dealership, the car was not yet prepped- which was my preference so that they would not put any sealants or wash the car as it was going to be sent to my detailer for ceramic coating. Time is $ so tried to make everything as efficient as possible. Em showed us the actual car in person. And then, we were sent to finance to sign the papers. However, the pre-incentive selling price was not what we had agreed. Nancy needed to get management to review. This is when John Kim, GSM came in. I showed him the text messages from that morning to be sure that it was indeed the actual deal that we agreed upon. He even came to say well done and revised the contract. Minor hiccup that was handled so pretty efficient for non-broker deal. Signed in early Sept 2023. Lexus doesn't lease well these days, but since we had positive equity on the last one- it made sense for us to get a new one while MF/interest rates were high. Happy with the deal and will hopefully be able to get some future aggressive, efficient deals as multiple repeat customer when this one is up in 3 years. More

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Easy to work with, got me the exact car I wanted. Delivered directly to my house. Super easy and pleasant! Delivered directly to my house. Super easy and pleasant! More

by LisaL Verified Customer Verified Customer

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Always great service and satisfied with price offerings. Been dealing with John for the past 8 years. Been dealing with John for the past 8 years. More

by KEYKIM13 Verified Customer Verified Customer

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John Kim is my husband's friend son. We stopped by yesterday to buy new RX. He gave me good discount, with great APR! I'm so happy with the great deal, and he was very professional and n We stopped by yesterday to buy new RX. He gave me good discount, with great APR! I'm so happy with the great deal, and he was very professional and nice. His assistant Catalin was also very helpful and nice. My husband will purchase his future Lexus TX we will return. Thank you John K and Catalin! More

by Maria A Verified Customer Verified Customer

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I have bad mini cars in my lifetime, and I have to say this was the best experience I have ever had. Tadeh was amazing and patient. Great customer service and great selection of cars. this was the best experience I have ever had. Tadeh was amazing and patient. Great customer service and great selection of cars. More

by COFEISHEH Verified Customer Verified Customer

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They were very helpful in assisting me with the purchase of my new car. I would definitely recommend them to anyone looking to buy a new car. Thank you!! of my new car. I would definitely recommend them to anyone looking to buy a new car. Thank you!! More

by COOPERDORO Verified Customer Verified Customer

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Based on my experience, I highly recommend using this particular dealership to purchase your Lexus cars I have prior orders. Unfortunately the experience was not the same. I have been buying cars for 4 particular dealership to purchase your Lexus cars I have prior orders. Unfortunately the experience was not the same. I have been buying cars for 45 years and this is Bosch one of the most smooth transactions, and I am happy so far thank you. More

by DANESH0 Verified Customer Verified Customer

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Good service they took care of me very well I highly recommend you to anyone recommend you to anyone More

by VALVIZ71 Verified Customer Verified Customer

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Worst of the worst, rude general manager. Did not help as promised. Regret of buying a car from this place Did not help as promised. Regret of buying a car from this place More

by H.VUTHY Verified Customer Verified Customer

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the process to financing the car was very easy, smooth and reliant! will def recommend to friends and families and reliant! will def recommend to friends and families More

by CHOIYEEUN0104 Verified Customer Verified Customer

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