John Layman
John Layman at Spitzer Acura

John Layman | Page 18

Assistant Service Manager

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

5.0
199 Reviews
5.0

199 Reviews

Write a Review

199 Reviews of John Layman

July 14, 2023

Dealership Rating
Employee Rating

The coordination of a service date with loaner vehicle was an easy process. Everything was serviced as discussed.. The number of phone calls and emails to review. My service was a bit ridiculous though. More

by buy1moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson, Matt Popovich

Jul 15, 2023

Spitzer Acura responded

Thank you for choosing Spitzer Acura. We truly appreciate your business. Your feedback and rating mean a lot to us. We'll be sure to share your feedback with our crew.

July 12, 2023

Dealership Rating
Employee Rating

John is always a pleasure to deal with. He tries to accommodate your schedule and is each to communicate with. More

by egeorge1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2023

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John always meets your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

June 29, 2023

Dealership Rating
Employee Rating

Very fast service. In and out in under 90 minutes. I appreciate the quick service More

by richf1125
Service Price Transparency
Recommend Dealer
Yes
Jun 30, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

June 28, 2023

Dealership Rating
Employee Rating

The service department was efficient and friendly, explaining what was done and why and the costs. More

by TANYD
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

June 22, 2023

Dealership Rating
Employee Rating

I was pleased with the service and attention I received from your service department. My car was returned to me clean, serviced, and at the cost I was given when I made the appointment via Spitzers websit More

by ph_dutch110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2023

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and the team met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

June 20, 2023

Dealership Rating
Employee Rating

First time customer at Spitzer Acura. I was thrilled to be offered a loaner. Great service. More

by suewalls95
Service Price Transparency
Recommend Dealer
Yes
Jun 20, 2023

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. Thank you for the five-star review for our service department. We look forward to working with you again.

June 14, 2023

Dealership Rating
Employee Rating

Great service department! Always very attentive. I like that they know me and are always very helpful More

by WILLIAMSTEVENS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

Jun 14, 2023

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

June 07, 2023

Dealership Rating
Employee Rating

Operating hours are not convenient for working professionals. Also, the customer waiting area and facilities are lacking. This is not a “premium” experience. More

by dan.ryan9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Spitzer Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Dan, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 07, 2023

Dealership Rating
Employee Rating

John was an excellent service representative who was polite, patient and made everything very clear to me. More

by RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

May 20, 2023

Dealership Rating
Employee Rating

Great service! Really appreciate having the loaner car while service is being done, made it so much easier. More

by nickiemanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2023

Spitzer Acura responded

Thank you, Nickie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

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