John Lazzaro | Page 3

Great service for my Audi Q5. The team was very responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb More

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Marc Levine has now assisted us with 2 amazing Audi SUV purchases. He is extremely knowledgeable and with low pressure sales. Both reasons why we will be returning to purchase in the future. This dealershi purchases. He is extremely knowledgeable and with low pressure sales. Both reasons why we will be returning to purchase in the future. This dealership is kept in pristine condition with a relaxed but professional atmosphere. More

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I would like to thank Rob Dandrea as well as an honorable mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approac mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approached while servicing a vehicle. Rob listens to any concerns one may have without ever rushing you, his attention to detail is solid. Rob's aim is clearly "complete satisfaction" of his clients, their peace of mind and mechanical longevity of their vehicles. *Industry CSAT calls for a satisfaction "average" of 85% however, Rob always strives for 100% satisfaction which is rare nowadays given my ample experience owning various brands, present age and the many service departments visited over the years! Which many of them in hindsight were a grueling frustrating experience to deal with in comparison to RC. I find Robert very perceptive along with a knack for thorough detail given his acumen in the service domain he operates in with complete aplomb and in depth knowledge on the subject when offering one vehicle maintenance advice. I sincerely feel he is an important asset to my family transport well being and responsible for my wife's satisfaction in owning both of our vehicles free of any worries knowing he is there always a call away to help you no matter what comes up. Ray Catena is the better for having someone of the caliber and disposition of Rob Dandrea in their employ and he is most definitely a great fit for his position not to mention an asset to any Audi dealership he walks in! My advice to Ray Catena is hang on to Rob as long as he wants to remain in this industry! RVG More

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After total frustration with another Monmouth County Audi dealer's service, I contacted Audi Customer Support. They gave me 2 other dealers to try. I called each Dealership they provided. First took over a w dealer's service, I contacted Audi Customer Support. They gave me 2 other dealers to try. I called each Dealership they provided. First took over a week to return my calls. Audi of Freehold Service Manager Rob DeAndrea called me the same day and said they would be happy to look at my car and try to solve the issue. I brought my car in to them for service. The tech spent a few hours diagnosing the problem and found it. We had to wait a week for a part from Germany but John Lazzaro my service advisor keep in contact with me and kept my updated. He gave me an estimated cost for the job and it came in at that exact price. The car is now running great and I am thankful for Audi of Freehold. I would never go to another Audi Dealer as this was an Exceptional Service Experience. Great People!!! More

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Excellent salesman Excellent GM Excellent Mgmt at front Excellent salesman Excellent GM Excellent Mgmt at front desk Very accommodating. Excellent communication skills No hassles My third Audi. Excellent salesman Excellent GM Excellent Mgmt at front desk Very accommodating. Excellent communication skills No hassles My third Audi. Service department is THE MOST accommodating More

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We returned to Ray Catena Audi Freehold when we were ready to purchase our second Audi. Service continues to be superb! Our sales professional, Marc Levine, is just the right mix of knowledgeable and pe ready to purchase our second Audi. Service continues to be superb! Our sales professional, Marc Levine, is just the right mix of knowledgeable and personable. We were very clear about what we had in mind, and Marc and his team delivered on product and price. When it came time to pick up the car, everything was in order and exactly as promised. They have a knack for making you think you’re the only one in the room! We would highly recommend Ray Catena Audi Freehold! More

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Prompt service, eager to please, knowledgeable about the vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! More

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Great experience overall! They did the work right away with a fair price and in a professional manner! I would highly recommend Ray Catena Audi! with a fair price and in a professional manner! I would highly recommend Ray Catena Audi! More

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Truly professional, helpful staff! They make buying a car very pleasant, easy and fast (not rushed, but they will not waste your time.) I highly recommend them! very pleasant, easy and fast (not rushed, but they will not waste your time.) I highly recommend them! More

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easiest car purches we ever made !very professional. My wife and I shopped for a week, we drove 5 other cars similar in size to the Audi. Once we drove the Audi we knew it was the car we were looking fo My wife and I shopped for a week, we drove 5 other cars similar in size to the Audi. Once we drove the Audi we knew it was the car we were looking for, we stopped at Audi in Freehold they were top notch in professionalism. They were able to find the exact car and equipment we were looking for. when the car came in less then a week later we went back and closed, maybe it took an hour. absolutely no high pressure. professional from every department. More

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