John Little | Page 19

Best buying and customer service experience Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience pain Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience painless and easy. They listen to what we need and question and work hard with their team to insure we get what is best for our family. Crystal and John always goes above and beyond for their customers. We look forward to working with these two and the whole team again for our kids. More

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Salesperson and finance Salesperson was unable to communicate pricing in a manner understandable by me. Produced a form with numbers that made no sense. Salesperson called Salesperson was unable to communicate pricing in a manner understandable by me. Produced a form with numbers that made no sense. Salesperson called me three days later and wanted me to send a check for the rest of the purchase price after having gone through finance. More

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An actual enjoyable care buying experience I had already reviewed the cars online but was not sure if I could get into the car I wanted. Crystal and John were both amazing and made it happen a I had already reviewed the cars online but was not sure if I could get into the car I wanted. Crystal and John were both amazing and made it happen and kept it at the payment I needed, thank you! More

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My wonderful experience with John Little Crystal Sanders was very good and helpful. John Little was beyond excellent. Both made our shopping experience great and enjoyable. John Little went b Crystal Sanders was very good and helpful. John Little was beyond excellent. Both made our shopping experience great and enjoyable. John Little went beyond my expectations and I would recommend him to anyone searching for a new Ford. More

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Wonderful Experiance 5 times We have bought cars from Five Star Ford NRH. 2 from Crystal's mom and John and 3 from Crystal and John, that says a lot. We have bought cars from Five Star Ford NRH. 2 from Crystal's mom and John and 3 from Crystal and John, that says a lot. More

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An excellent experience in purchasing a new vehicle. This was my second Ford vehicle to purchase from this dealership. Purchased my 2014 F-150 a few years ago. My experience now was the same as then. This was my second Ford vehicle to purchase from this dealership. Purchased my 2014 F-150 a few years ago. My experience now was the same as then. Everything was easily handled in a reasonable amount of time. My internet sales person, Jason Howell, was very helpful. My wife and I had already selected a potential vehicle from the internet. Jason showed us examples of the Ford Escape and Edge, then had the Ford Escape Titanium I had selected brought up from off-site parking. We decided on that vehicle and quickly agreed on a price. When we went back to pick up the vehicle, John Little took a couple of hours out of his day to walk us through the "technical" aspects of the vehicle, including the Sync system, the parking assist and other safety systems. All-in-all very good experience which we have come to expect from Five Star Ford, North Richland Hills. More

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2nd vehicle within a month Early in February we purchased a new car from 5 star Ford. That positive review has already been submitted. As a result of receiving such first cla Early in February we purchased a new car from 5 star Ford. That positive review has already been submitted. As a result of receiving such first class customer care on our first purchase we decided to shop for a used car at 5 Star Ford. We stayed with the same sales team as before because they have earned our trust. We provided Crystal our price range and safety requirements for this car as it is to be our daughters first car and must last her through college. Crystal quickly provided options and began the finance process. From the provide list of cars we chose the 2016 Ford Fiesta Titanium. An excellent car! We came into the shop the next day, test drove it, loved it, and signed the paperwork. Thank you again 5 Star Ford, Crystal Sanders, John Little and David "M.I.T." Welch for such a positive experience. Our daughter learned a great deal about the car buying experience, and will probably be a long time customer, as we will, at 5 Star Ford. More

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ALWAYS A PLEASURE This was our 3rd purchase from Crystal. She makes the process so easy and was a joy to work with. Just tell her what you are looking for and she wil This was our 3rd purchase from Crystal. She makes the process so easy and was a joy to work with. Just tell her what you are looking for and she will find it EVERY time. It's a great place! More

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I wish all dealerships were this good I was in the market for a good quality used or a new Explorer. I went to this Dealership expecting to be treated as poorly as I have been at other For I was in the market for a good quality used or a new Explorer. I went to this Dealership expecting to be treated as poorly as I have been at other Ford dealerships. I was so surprised/shocked at the quality customer service. The honesty and forthrightness was amazing. The team I and my wife worked with changed my outlook and opinion of car dealerships. This household is now a happy Five Star Ford family member from now on. We won't go anywhere else! Many thanks to Crystal, John, and David(M.I.T) More

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Buying a New 2018 Explorer Had a wonderful buying experience with Five Star Ford. The entire team from Sales to IT Education made everything easy. I was a happy customer. Had a wonderful buying experience with Five Star Ford. The entire team from Sales to IT Education made everything easy. I was a happy customer. More

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