John Lorence | Page 2

Manly Honda responded

Thank you for sharing this with us. I’m truly sorry for the frustration you experienced. I completely understand why this left you feeling disappointed and questioning the level of care provided. When we point things out during an inspection, we also owe you clear explanations and confidence in what you’re seeing, and it’s clear we fell short there. Your feedback about the inspection video, the fluid condition, and the filters is important. A multi-point inspection should never feel rushed or incomplete, and it certainly shouldn’t leave you feeling brushed off with a “looks good.” That’s not acceptable, and I appreciate your honesty about it. I would really like the opportunity to review this personally and make things right, whether that’s going over the inspection in detail, addressing anything that may have been missed, or finding a solution that works best for you. Please feel free to reach out to me directly. Your time, trust, and vehicle deserve better, and I’d like the chance to earn that back. Jose Rocha Customer Experience Manager Manly Honda 📞 707-535-1163 ✉️ jrocha@manlyauto.com

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

Manly Honda responded

Happy New Year! Thank you for choosing Manly Honda. We appreciate your business and look forward to seeing you again. Best, Your Manly Honda Team

Manly Honda responded

Happy New Year! 🎉 Thank you for choosing Manly Honda. We appreciate you and are grateful for the opportunity to serve you. We look forward to welcoming you back soon! Best, Your Manly Honda Team

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

Manly Honda responded

We appreciate your continued loyalty! Thank you for your business and the wonderful review :) Julie @ Manly Honda

Manly Honda responded

Thank you for being our customer and for sharing feedback! We look forward to your future visits Best, Your Manly Honda Service Team!

Manly Honda responded

Thank you for being our customer and for sharing feedback! We look forward to your future visits Best, Your Manly Honda Service Team!

Manly Honda responded

Hi Salinas, Thank you for sharing your experience with us, and we appreciate your business! I’m very sorry to hear that, after your visit, you continued to have concerns with your vehicle and felt we didn’t provide the support you needed. That is never the level of care we want for our customers. We truly value your time and trust, and I want to assure you we take your feedback seriously. If you’re open to it, I’d like to personally review what happened and work with our team to make sure your concerns are fully resolved. Please feel free to reach out to me directly at 707-535.1163 -- jrocha@manlyauto.com We appreciate the opportunity to earn back your confidence, and we’re committed to supporting you moving forward. Best regards, Jose Rocha Customer Experience Manager and Manly Honda Service Team