Easy, smooth, straightforward transaction.
New and factory certified vehicles, not a couple new cars and a bunch of auction junk sitting on the lot. Small volume, personalized sales and servic
New and factory certified vehicles, not a couple new cars and a bunch of auction junk sitting on the lot. Small volume, personalized sales and service. Plus, if you aren't in the know, Toyota is the controlling shareholder of Mazda. The vehicles are higher quality than standard Toyota, closer to the Lexus sport lineup and it's pretty evident. Take a test drive, you will see for yourself!!
More
by jbwilson7820
Verified Customer
Verified Customer
Transmission went out 6 months after purchasing my
vehicle from them. Do not recommend this dealership and will never purchase from again.
vehicle from them. Do not recommend this dealership and will never purchase from again.
More
by jennalea84
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Kennedy Mazda responded
Dear Jenna,
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you have encountered with your vehicle's transmission. We understand how unexpected and frustrating a significant repair can be, and we sincerely empathize with your situation.
At Kennedy Mazda, we are committed to providing our customers with quality and reliable pre-owned vehicles. We want to assure you that the vehicle you purchased underwent a thorough inspection by our certified technicians. In fact, we invested over $1,400 in the reconditioning process to ensure we were offering the best possible vehicle for sale.
We also strive for transparency in our pricing and are pleased we were able to sell you the vehicle for $15,600, which was significantly below its J.D. Power Retail Book Value of $18,850.
While we do our best to ensure the dependability of our vehicles, it is not possible for us to predict when a future mechanical issue may arise. The failure of a transmission six months after purchase is an unfortunate and unforeseen event that is beyond our control.
To help protect our customers from unexpected repair costs, we do offer optional extended warranty coverage. We have noted in our records that a 36-month or 75,000-mile extended warranty was offered to you at the time of purchase, which you declined.
We regret that this situation has led to your dissatisfaction, and we are disappointed to learn that you would not recommend our dealership.
Although the vehicle is out of warranty, I want to help resolve this for you. I would be happy to have our service team replace the transmission at a significantly discounted price for both parts and labor.
Please feel free to call me directly to discuss this option further. We value your business and hope to help you get back on the road. If you wish to talk about that option, feel free to give me a call at (219) 462-3111 Ext 119 or email me at kennedymazda@gmail.com.
Sincerely,
Andrew Thompson
General Manager
Kennedy Mazda
Jun 17, 2025 -
jennalea84 responded
Yes, I was offered an extended warranty and declined as I was assured the dealership was family owned for over 35 years and meticulously inspected the vehicles.
After having my vehicle towed there, I called multiple times and nobody would answer the phone or call me back after leaving multiple voicemails. I had no clue what was going on with it and/or a timeframe of when it would be fixed. It took a month to get my vehicle back.
I was given a 9% discount on the bill. The bill, even after the discount, was more than the money you put into “reconditioning” the vehicle and the difference in the listing price combined. This dealership will never have my business again. Nor anyone else that I have told about my experience with them.
Salesman was both knowledgeable and friendly and most
importantly not pushy. Process of acquiring the car went smoothly. The service center was timely an professional in presentation of service performed
importantly not pushy. Process of acquiring the car went smoothly. The service center was timely an professional in presentation of service performed when I brought vehicle in for 5000 mile service.
More
by LEWISJIM510
Verified Customer
Verified Customer
Service Price Transparency
There’s no better than your team
You should know that I
shouldn’t have to tell you that
shouldn’t have to tell you that
More
by GLOPIETTE
Verified Customer
Verified Customer
Service Price Transparency
Very simply - this is a very reliable dealership to work
with on both new vehicles and service. Thank you!
with on both new vehicles and service. Thank you!
More
by MSIMMONS03
Verified Customer
Verified Customer
Service Price Transparency
I have always had great service and customer care when
bringing my car in. Damian and Mike in the service department make a great team and go above and beyond to get me in quickly and ensure that any rep
bringing my car in. Damian and Mike in the service department make a great team and go above and beyond to get me in quickly and ensure that any repairs are done in a timely manner.
More
by CHRISTIANMEYER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Damian in service
They took care of my service needs quickly and
efficiently. They explained what was done and had my car finished when promised.
efficiently. They explained what was done and had my car finished when promised.
More
by JG112
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Zale
, Mike King, Ram
work done right the first time, I will contine to use
this Dealership in the future.
this Dealership in the future.
More
by JOHN@JOHNMOOREASSOCIATES.COM
Verified Customer
Verified Customer
Service Price Transparency
Overall good experience in buying from this dealership.
They worked to try and make sure I was satisfied with my purchase.
They worked to try and make sure I was satisfied with my purchase.
More
by rholl3310
Verified Customer
Verified Customer
I just leased my second car from Kennedy Mazda!! This
place is amazing and my salesman, John Moore, was great and very knowledgeable about cars! Andy the general manager is very accommodating, knowledgea
place is amazing and my salesman, John Moore, was great and very knowledgeable about cars! Andy the general manager is very accommodating, knowledgeable and put together a great deal for me!
More
by Jennifer Eversole
Sep 01, 2021 -
Kennedy Mazda responded
Thank you Jennifer! We appreciate your business!
Dealer Reviews
Cars for Sale
Dealer Log In
