John Morsy

Good timely service, nice people, easy to make an appoinment. Clean facility, free car washes. appoinment. Clean facility, free car washes. More

by GUTNIKILYA Verified Customer Verified Customer

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Great service with all individual that I gave 5 stars! All extremely professional and truly cared to make me a happy customer. All extremely professional and truly cared to make me a happy customer. More

by WADDIS Verified Customer Verified Customer

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Service quality was fine but I am tied of being upsold for maintenance far from being due (e.g. 12 months out) or not at all according to the owner's manual.. for maintenance far from being due (e.g. 12 months out) or not at all according to the owner's manual.. More

by GARY@BARKOV.US Verified Customer Verified Customer

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John and others in the service department are great. He is highly responsive on all fronts. He is highly responsive on all fronts. More

by GPLP Verified Customer Verified Customer

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Always very friendly and professional. They make it easy and the work is great and on time! They make it easy and the work is great and on time! More

by JERRY@LIPLAWFIRM.COM Verified Customer Verified Customer

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Thecrequired service was done in a timely maner and all necessary services were performed to satistaction necessary services were performed to satistaction More

by IGG1484 Verified Customer Verified Customer

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the worst service in chicago, Everyone seems to be busy with something, but no one does anything. I ordered a copy of my car key. Three days later I came to pick it up. But their programmer is sleeping at with something, but no one does anything. I ordered a copy of my car key. Three days later I came to pick it up. But their programmer is sleeping at home. In short, I lost my time. And they didn't want to return my money. Well, of course, after I asked to talk to the manager, they returned the money. And the manager didn't even come out of his bunker. And didn't apologize. So before you go there, think about it. More

by ceyhun.ibadov Verified Customer Verified Customer

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First this dealership sold me my car and then they provided excellent service. I love the fact that they wash my car after service and before they return it to me. provided excellent service. I love the fact that they wash my car after service and before they return it to me. More

by harper.chuck Verified Customer Verified Customer

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I have nothing negative to say about John Morsy—he has been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car has been at the dealership for several weeks, and unfortunately, the original issue remains unresolved. It began with a repair to the sunroof, which had rarely been used but had already failed. Since that repair, I’ve experienced a persistent rattling noise from the headliner that has not been fixed. I was told this noise is "normal" and comparable to other vehicles, but if that’s truly the case, it raises serious concerns about the quality standards of Mercedes-Benz. If a vehicle begins rattling after just three years of ownership, it’s hard to justify considering it a luxury brand. More

by jolart Verified Customer Verified Customer

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John and the rest of the service team do a great job providing consistent service and communication. providing consistent service and communication. More

by GPLP Verified Customer Verified Customer

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