John Northrop | Page 8

Brad was very helpful and helped me out a bunch both day of sale and after. of sale and after. More

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Great experience and great people. Everyone from the online inquiry to the last signature was a pleasure to deal with. No pressure by anyone. Shout out to Brad Varner for being helpful Everyone from the online inquiry to the last signature was a pleasure to deal with. No pressure by anyone. Shout out to Brad Varner for being helpful and not pushy! I will recommend Bianchi Honda to anyone looking for a place to purchase a vehicle. Thanks again! More

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We return to Bianchi Honda every time we get a vehicle. Their service is outstanding. They go the extra mile to make getting a car a smooth hassle free experience. We really appreciate them. We have always Their service is outstanding. They go the extra mile to make getting a car a smooth hassle free experience. We really appreciate them. We have always had Honda vehicles because of them and because of the great value and safety ratings of the vehicles. Thanks to our salesperson Ted Rau for helping us keep Hondas a family tradition. More

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Cosigned for a truck for my grandson, nice dealership smooth transaction. Would do business with again. smooth transaction. Would do business with again. More

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Great service! We highly recommend Henry as your next sales person he was great to work with! John from their finance department was very knowledgeable and also gre We highly recommend Henry as your next sales person he was great to work with! John from their finance department was very knowledgeable and also great to work with! More

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One of the best dealerships I've ever been to, Josh Eliot sold us a similar model 2 yrs ago, and I'm looking forward to coming back to purchase a 3rd and maybe more in the future sold us a similar model 2 yrs ago, and I'm looking forward to coming back to purchase a 3rd and maybe more in the future More

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1st time working with Bianchi Honda. & Brad Varner. Here in Erie pa. I was super impressed with all aspects of this deal from start to finish Brad was very professional and impressed m & Brad Varner. Here in Erie pa. I was super impressed with all aspects of this deal from start to finish Brad was very professional and impressed me with getting me the deal I wanted and am very pleased with I would definitely recommend coming to see him for your next ride or your kids they will make it work your while .. I was impressed when I picked up the car it was completely spotless and detailed even better then I expected. AWESOME WORKS GUYS !!!! Brad you owe Cheddars lol. Thanks James H More

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It has been a long time since I have dealt with a car dealer that gives you that home town touch. Henry "Poncho" Aldrete was FANTASTIC to deal with. This is the second vehicle we purchased from him. car dealer that gives you that home town touch. Henry "Poncho" Aldrete was FANTASTIC to deal with. This is the second vehicle we purchased from him. Henry went above and beyond any salesman I ever met in doing whatever was needed to make this purchase a reality. No high pressure, easy to talk to and quite humorous at times. I cannot even begin to clock the hours he spent with me from beginning of purchase to the end. Going over all the features of the vehicle was very time consuming and somewhat difficult since I never had a vehicle like this. Henry is a well rounded down to earth person that deals with you as a person and not numbers of sales. I cannot thank Henry enough. Although there were other channels to go through to make this deal happen. Two others deserve MANY THANKS is Mike Clement, Resale Manager, which once again very easy to deal with and very accommodating. Last but not least is John Northrop, Business Manager. John was a tremendous asset guiding me through the best finance options in order to get a payment I can afford for the vehicle, along with the extended warranty. All around one of the best experiences in buying a car in my lifetime. A BIG THANK YOU to all above. Last note to Jason Jason Porreco, owner...the crew I mentioned and dealt with are FANTASTIC! Hang on to them, when I decide to buy another vehicle in the future, I definitely want to to use the same team. Tony DeBacco More

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Male dominance in the sales dept. and felt, at times, during my visits to find a vehicle a sense of superiority and attitude that they knew what was best for me and I should be grate and felt, at times, during my visits to find a vehicle a sense of superiority and attitude that they knew what was best for me and I should be grateful for their time and opinion. The used car manager (M. Clement) can be dominating and disrespectful. Several used vehicles that I looked at were filthy inside. When I mentioned another dealership, he told me to purchase a car from them and walked away. On one visit (7/22) while looking at a used car and talking with Dakota P. (the salesman), another salesman walks up to us and removes the vehicle key on the desk and mumbles another customer wants to "test drive". This tactic happened on a second visit (8/22) with Dakota to look at another vehicle...same guy, so I assume they are friends helping each other push a sale. I am very interested in the vehicle & become quite annoyed by this conduct. Dakota goes after the other salesman & returns with the key. Discussions continue and I ask for the multi point inspection sheet on the vehicle. The vehicle was inspected and serviced Aug. 2022 by Bianchi and the multi point inspection items are all marked "GOOD".Dakota did tell me the tires would need replaced after the winter season. Just for reference, this vehicle is a 2012 CRV-EX with just under 35,000 miles...excellent condition. I purchase the vehicle on 8/25/22. I was not given a review of the features of the vehicle or shown where certain interior items were located. Not a major issue, but should be done as a courtesy. Late Sept/early Oct. 2022 (a little over a month after the purchase) I notice dash vent on left side does not emit any warm air when the heat is on. I do some research and find a service bulletin for my VIN - flush or replace heater core. I contact Bianchi, who says to bring in for diagnostic test. They waive that fee and advise me it is prudent to replace the heater core for $1,000.00, as based on their expertise a flush is a temporary fix. I am not provided with any kind of test results or how it was determined that the heater core is clogged, even tho I asked and it was never produced. So I can only assume a service technician turned the heater fan on high & held his hand over the vent. Thank goodness I didn't have to pay for that "test". I'm told, as a courtesy, they will reduce the cost by half. Honda insists there is no need for a recall and it is not a safety issue. They also tell me that their records do not show my VIN listed under this bulletin. I no longer believe Honda stands behind their product or believe safety is their #1 concern. A vehicle with a heating/defroster issue in cold weather areas is most definitely a safety issue! If a State Inspection can fail due to inadequate wiper blades, how can it pass with a faulty, inadequate defroster? Well, Bianchi Honda sold and passed the PA State Inspection on this vehicle with a known heating issue. It is now 5-1/2 months after purchase (5,000 added hwy miles) and I hear a rubbing/grinding from the back of the vehicle. I have it checked out by another vehicle service garage and am told the rear brakes are worn down to nothing. Hmm, in Aug Bianchi inspects and passes the state inspection & their multi point inspection shows front and rear brakes as GOOD. As a customer who exclusively used their service dept. (11 yrs), I know they advise you, and mark the item in yellow or red, if an item needs or requires future or immediate attention. I really love this CRV, but no longer trust or believe in the integrity of this dealership. I really trusted them with my used car need and now feel totally betrayed after all the years I relied on them to service my prior car (Civic with 185,000 miles when traded) and kept me safe on the road for 11 years. Moving cars off the lot is more important than safety and true customer care. More

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My salesman Steven was the best! One of the most genuine people I have ever worked with! I highly recommend him. He really made sure I got the best bang for my buck. I also loved tha One of the most genuine people I have ever worked with! I highly recommend him. He really made sure I got the best bang for my buck. I also loved that he was always straight forward with me the entire time. Very thankful for my great experience! More

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