John Ostlund | Page 29

Best car-buying experience we ever had Our experience with J.D. Daugherty was outstanding. He was extremely knowledgeable and a pleasure to work with. His passion for Subarus is contagious Our experience with J.D. Daugherty was outstanding. He was extremely knowledgeable and a pleasure to work with. His passion for Subarus is contagious and he immediately put us at ease. And Rick Richard guided us through the financing like a pro. More

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Love comes twice with this Subaru Dealership Bought our first Subaru Outback 4 years ago from John Ostlund and had superior service during the purchase and service. Little did we think that in a Bought our first Subaru Outback 4 years ago from John Ostlund and had superior service during the purchase and service. Little did we think that in a mere 4 years we would be back to buy yet another Subaru Outback to complete our family. We had a brand x car between,but we always wanted to drive the Subaru. So we took our "lil blue" in, received another great trade in with John Ostlund who help us find our new Subaru Outback. John is just the best to deal with. Straight talk, no games, just like dealing with an old friend. That treatment went on throughout the entire purchasing process. The other departments were finance and a gentleman from service who said hi to us while we were there. There were many others we should thank also. Too many to name. Just go see John Ostlund and he'll treat you right and introduce you to a super staff at Dean Team Subaru. More

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Sold us an extended warranty for $1000 over retail. In December we purchased a 2016 outback Ltd from John Ostlund at Dean Team Subaru. It was an enjoyable experience. John was patient and informative an In December we purchased a 2016 outback Ltd from John Ostlund at Dean Team Subaru. It was an enjoyable experience. John was patient and informative and had a low pressure sale approach that we appreciated. We would certainly recommend John. After our purchase decision we dealt with Dustin Wethoff on financing. Dustin was friendly and made the loan process very easy.. He then talked to us about the Subaru extended warranty. He convinced us this would be a worthwhile purchase. We had not researched the Subaru extended warranty, but since we had just purchased a $30000 outback, we trusted we would be treated fairly. Apparently Dustin thought differently. We agreed to a price of a little over $2100 for the gold plan 7 year, 70000 miles and $100 deductibke.. A few weeks later I had a question on the warranty coverage and called Dustin for an answer I left three messages and never received a return call. I then went online to see if I could find an answer to my question. In researching this, I discovered that the same warranty we had paid $2100 was selling from other Subaru dealers for under $1100! Over a $1000 difference! Any person and dealership that would do this to a customer that had just purchased a new vehicle from them is not one I could recommend. More

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Excellent Car Purchase Experience Thanks to John Ostlund and Rick RIchards for an excellent car buying experience. John's quick phone call and subsequent informational e-mail respo Thanks to John Ostlund and Rick RIchards for an excellent car buying experience. John's quick phone call and subsequent informational e-mail responses to my initial online search for available vehicles helped to make me aware of his interest in making sure I got exactly what I was looking for. At the dealership, John was very interested in discussing the features of the car I had selected to take a look at and especially in providing insight on and examples of using some features that I initially thought might not be something I'd use. Rick was very helpful in explaining the usefulness of some extended warranty features that I had passed up on prior vehicle purchases because I hadn't really understood their value and the person I was working with didn't think it would be worth his time explaining further. Ricks explanations made sense to me and left me very satisfied that I had made a sound decision in adding them to my purchase. Overall this vehicle purchasing experience was the best I have ever had. More

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Love my Subaru! Thank you John for providing us with excellent customer service. Best car buying experience of my life, so far! Love my new Subaru. Will never go b Thank you John for providing us with excellent customer service. Best car buying experience of my life, so far! Love my new Subaru. Will never go back to Webster Groves now that I found you! More

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Fantastic new car & wonderful buying experience! Our experience with Dean Team Subaru was easy and pleasant from start to finish. John went out of his way to be sure that all our questions were answ Our experience with Dean Team Subaru was easy and pleasant from start to finish. John went out of his way to be sure that all our questions were answered, and has continued to stay in touch to make sure that everything is going well with our gorgeous new Forester. (It is, by the way. I'm in love!). John and his sales manager Matt made the whole purchasing process absolutely painless -- I'd recommend Dean Team Subaru and John Ostlund to anyone! More

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Great new car purchase We sent emails to many dealerships. John called promptly and after a short discussion, offered a great price on the car we wanted. We had a second p We sent emails to many dealerships. John called promptly and after a short discussion, offered a great price on the car we wanted. We had a second phone conversation with Carl (John was out that day) and met with him a couple days later. The whole transaction took only two phone calls and one visit. We couldn't be happier with the service and the product. This is our third Subaru and we really don't look at any other make. John and Carl were friendly and helpful. More

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Outstanding Service Experience It was a pleasure to buy my car at Dick Dean's. John was excellent. He treated me with care and listened to my requests. This made buying my car le It was a pleasure to buy my car at Dick Dean's. John was excellent. He treated me with care and listened to my requests. This made buying my car less stressful, which I truly appreciated. I have recommended John and the dealership to all my family and friends. More

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John Ostlund made it a low-pressure positive experience For a low-pressure positive experience see John Ostlund at Dean Team Subaru. All the staff was friendly and welcoming. For this reason we are repeat For a low-pressure positive experience see John Ostlund at Dean Team Subaru. All the staff was friendly and welcoming. For this reason we are repeat customers and will be again. More

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It was great working with the Dean Team We were looking at multiple AWD vehicles and once we got to the Dean Team Subaru, John Ostlund greeted us and made the trial and negotiation a pleasur We were looking at multiple AWD vehicles and once we got to the Dean Team Subaru, John Ostlund greeted us and made the trial and negotiation a pleasure. They had a lot of different cars to look at and John was happy to give us every opportunity to look at any car we wanted. We finally took the one right off the showroom floor. Thanks to John and the Dean Team for making our experience a good one. Merry Christmas and Happy New Year. More

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