John Pena

Whoever brought my truck upfront, they left my tray and my package of lug nuts on top of my dash they could’ve at least put it back in the glove box. I’m going to blame the supervisor. Maybe he needs to ta my package of lug nuts on top of my dash they could’ve at least put it back in the glove box. I’m going to blame the supervisor. Maybe he needs to take a trip to Richardson and see how they operate at Toyota of Richardson. More

by fmleal9244 Verified Customer Verified Customer

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Very very good happy because attention a customer is nice He visitado varias veces el Taller de la Toyota y se me hace un lugar muy seguro los trabajadores muy amables te atienden según tú tu cita y te hacen He visitado varias veces el Taller de la Toyota y se me hace un lugar muy seguro los trabajadores muy amables te atienden según tú tu cita y te hacen sentir bien y los precios muy buenos precios estoy agradecida por la bueno atención a los clientes More

by Rodas929596 Verified Customer Verified Customer

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I had an appointment for only an oil change. I told them that's all I wanted because I was in a hurry. It took 2 hrs! I saw my car pulled up to the entrance area. After 15 minutes, I went to see I told them that's all I wanted because I was in a hurry. It took 2 hrs! I saw my car pulled up to the entrance area. After 15 minutes, I went to see what was going on. Finally checked me out so I could get going. Mr Pena wasn't there when I left. Someone else checked me out. What's the best time of day to just get an oil change??? More

by Taupeful Verified Customer Verified Customer

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Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I always feel confident knowing my car is in her capable hands. More

by Adela Cortez Verified Customer Verified Customer

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My service rep John Pena has always taken excellent care of me. Service has always been done in a timely manner. Questions have always been answered efficiently. of me. Service has always been done in a timely manner. Questions have always been answered efficiently. More

by waynewendt Verified Customer Verified Customer

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I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75 Verified Customer Verified Customer

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The service time is always long. I trust the service but 2 hours for an oil change is crazy I trust the service but 2 hours for an oil change is crazy More

by riscojerika Verified Customer Verified Customer

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Norm Reeves has been an excellent dealership. I am very happy with my purchase and with the service I have received. I am very happy with my purchase and with the service I have received. More

by johnh Verified Customer Verified Customer

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After I reported a broken visor, John confirmed it was covered by warranty. He ordered the part and set up an appointment to install. John communicates at every step. Everything was ready to install when covered by warranty. He ordered the part and set up an appointment to install. John communicates at every step. Everything was ready to install when I arrived for the appointment. It took just under an hour and I was on my way. John answers all my questions and efficiently manages needed service. More

by tdmickelson Verified Customer Verified Customer

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They treat me like family. They always have good solutions. They never give me the runaround. They always have good solutions. They never give me the runaround. More

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