John Pena | Page 12

Do better with your customer service and rental cars. . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his desk in front of his computer. Also we have safety concerns about our new vehicle and need a rental to move our new born safely. More

by Bik Verified Customer Verified Customer

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Rude do not care about customers. He should go to take lesson how to deal with customers. Cutomers have a joice. He should go to take lesson how to deal with customers. Cutomers have a joice. More

by keseteyohannes91 Verified Customer Verified Customer

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"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atmosphere that makes you feel at ease. But what truly sets Norm Reeves Toyota apart is their exceptional staff, particularly Harveen, my service advisor. Harveen is a rockstar! Not only is he extremely knowledgeable about Toyotas, but he's also incredibly friendly, courteous, and communicative. Harveen took the time to explain every detail of the maintenance work, answered all my questions, and even provided me with regular updates on the status of my vehicle. His professionalism, transparency, and genuine care for customers are truly commendable. Overall, I'm so grateful to have found a trustworthy dealership like Norm Reeves Toyota of Dallas, and I couldn't recommend Harveen and the team more highly! If you're looking for a hassle-free car maintenance experience, look no further!" More

by Car enthusiast Verified Customer Verified Customer

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Sucks time consuming don’t get the stuff correct and too expensive. Not good at all expensive. Not good at all More

by jessicaizaguirre0 Verified Customer Verified Customer

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Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. de sus empleados,en general. More

by CRISTIANFAGUAGA Verified Customer Verified Customer

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My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went back to maintenance for 25k mil . Currently my car is still and the semi-visible light is -5000 ml need Oil change and indicator light need maintenance. I don't understand where this work? I bought a new car here. And I've owned a lot of toyota cars, this is the first time I've been disappointed. More

by longpham Verified Customer Verified Customer

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I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . So if there is not many people as before tell yourself wonder why . More

by NMONZURIS Verified Customer Verified Customer

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Excellent service and attitude. I will definitely come back. Thank you so much. Great thank I will definitely come back. Thank you so much. Great thank More

by Isolinenina33 Verified Customer Verified Customer

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Dealership is in a central location close to Mesquite, Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. More

by TDMICKELSON Verified Customer Verified Customer

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This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things like fluids air ect. Apparently it's an additional cost. This has been an ongoing issue. I won't be back. More

by cmiles2024 Verified Customer Verified Customer

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