John Pena

John is always great at getting me in when I need service. He's honest and I trust whatever he says about what work actually needs to be done. There are too many people trying to get what they can service. He's honest and I trust whatever he says about what work actually needs to be done. There are too many people trying to get what they can from you, so I'm glad that I have an advisor I trust. I recommend John to everyone I know. More

Report | Print

The process was easy. I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estim I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estimated to me. John was a great help and answered all my questions. More

Report | Print

John Peña, very happy with the check in process of my vehicle and keeping me informed on the status of when my vehicle will be done. THANX JOHN vehicle and keeping me informed on the status of when my vehicle will be done. THANX JOHN More

Report | Print

John Pena is too busy to offer quality customer service. You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in process and acts inconvenienced if you have questions. For example, he tried to get me to sign a blank authorization to perform services without explaining the price for the repairs, including what was parts and what was labor. He doesn't call you to tell you that your car is done and he doesn't call you back if you call to check on the status of your vehicle. Then, once your vehicle is done, he is no where to be found. He doesn't explain how to check out or whether all of the work is complete. In fact, I asked why my multipoint inspection wasn't done and he argued with me rather than trying to resolve the matter. Likewise, the cashiers cannot be bothered to offer any customer service. They do not greet you nor do they offer to remedy any of your complaints. I was stranded once because no one explained to me that the shuttle stops running at 4pm. When I complained, I was told I should have read the random small print on the sign-up clip board. This dealership does not care about its customers. It hires people who are offended when asked to do their jobs and there is no system in place to remedy the matter. I will never return. More

by AngryCustomer Verified Customer Verified Customer

Report | Print

The Customer Service used to be better when the dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. Now I feel you’re just like a number versus a loyal customer. I am happy that Justin was promoted into his current role, but I miss him as my service advisor. I come to the dealership not because I want to because it is close to my house. Before I would want to come because I enjoyed the customer service I received. More

by esearle Verified Customer Verified Customer

Report | Print

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area appreciated my neighborhood home area More

by tinachap12345 Verified Customer Verified Customer

Report | Print

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. all questions answered. Doesn't get much better than that. More

by robert.jett Verified Customer Verified Customer

Report | Print

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some things that were yellow years ago that haven’t been changed just got better. I’m not sure if they did a very good checkup at all More

by lootyd Verified Customer Verified Customer

Report | Print

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whatever they are doing to your car and being honest about it. Thank you you More

by Ladeniaj Verified Customer Verified Customer

Report | Print

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative I will be back! Staff is wonderful and informative More

Report | Print