John Pena
John Pena at Norm Reeves Toyota Dallas
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John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.3
117 Reviews
4.3

117 Reviews

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117 Reviews of John Pena

May 07, 2025

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Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
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Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

April 23, 2025

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For major repairs, I definately would recommend this service center however, this is the first time my vehicle has been serviced there for an oil change since the dealership changed names and the first More

by cvorrn93
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Service Time
Recommend Dealer
Yes
Apr 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. It's concerning to hear about the extended wait time, especially with an appointment in place. We strive for efficiency and apologize if we fell short during your visit. Please feel free to reach out so we can address this further and ensure a smoother process next time. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 19, 2025

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We keep coming back due to the amazing customer service we receive especially from John Pena. We drive very far past other toyota dealerships just to come to this location. They have consistently been hone More

by MJSAMPSONS1
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Recommend Dealer
Yes
Apr 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your loyalty and kind words about our team at Norm Reeves Toyota Dallas! We're delighted to hear that John's exceptional service keeps bringing you back. We'll be sure to share your feedback with him, and we look forward to continuing to serve you in the future!

April 16, 2025

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service was good and professional, no complaints yet , waiting for the next one to see the consistency, More

by jeanamouou
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Recommend Dealer
Yes
Apr 16, 2025

Norm Reeves Toyota Dallas responded

Hi Jeanamouou! We're glad to hear you had a positive experience with our team at Norm Reeves Toyota Dallas. We look forward to providing the same level of service during your next visit!

March 28, 2025

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My visit with this dealership was nice. The person who help me was professional, and courteous. More

by sal4214
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Recommend Dealer
Yes
Mar 31, 2025

Norm Reeves Toyota Dallas responded

Thank you for visiting Norm Reeves Toyota Dallas! We appreciate your kind feedback and hope to see you again next time!

March 26, 2025

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The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no More

by CMatta
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Recommend Dealer
Yes
Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're glad to hear that the transition has been smooth for you at Norm Reeves Toyota Dallas! It's great to know you're enjoying the updated technology and familiar faces. Thanks for sharing your experience with us!

March 22, 2025

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Bad experience timing and service disappointing car wasn’t even washed after two hour wait More

by Aaron
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Recommend Dealer
No
Apr 01, 2025

Norm Reeves Toyota Dallas responded

Aaron, thank you for the review. It's disappointing to hear you're not satisfied with your experience. This feedback is appreciated and will be used to help us improve our service & processes moving forward. If you wish to discuss this issue further, please reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 16, 2025

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John Pena is awesome and has been helping me with great service for so years now! Thank you for all you do John! 🙏 More

by shawnohaynes
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Recommend Dealer
Yes
Mar 17, 2025

Norm Reeves Toyota Dallas responded

Shawn, thank you for your kind words! We're delighted to hear that John has been providing excellent service at Norm Reeves Toyota Dallas. We appreciate your continued support!

March 10, 2025

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It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
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Recommend Dealer
Yes

February 28, 2025

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Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
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Recommend Dealer
Yes
Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

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