John Romell | Page 11

John was very professional from my first contact by phone. I bought a car over the phone, sight unseen, 300+ miles away, and would do it again in a heartbeat from this dealership thanks to John. He r phone. I bought a car over the phone, sight unseen, 300+ miles away, and would do it again in a heartbeat from this dealership thanks to John. He represented the car honestly and was happy to provide whatever information I asked for. He addressed my concerns and even reimbursed me for minor repairs weeks after I took the car home. I would not hesitate to recommend John Romell and Cain BMW for your BMW purchase. More

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I bought a pre-owned Audi from Cain, and John Romell was my salesman. He was very friendly and helpful. He assisted me with my initial inspection and test drive, answered my questions, and also arranged t my salesman. He was very friendly and helpful. He assisted me with my initial inspection and test drive, answered my questions, and also arranged to hold the car while I moved the money into place to make the purchase. When I returned to get the car, John had it ready and waiting and provided a detailed explanation of systems and operations to my wife. I would, without hestitation, do business with Cain again, and would be pleased to work with John at that time. These folks are careful to communicate well and do precisely what they promise - and then they exceed expectations! I would describe Cain BMW as the example of how an auto dealer should be: Honest, Attentive, Polite, Thorough, and Friendly. And the ownership is very attntive to the quality of service they extend - only that service that they would expect to receive. More

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John provided the information I needed so that I could make my own decision to lease a new BMW 3 Series (AWD) from Cain. No pressure. Good technical information about the car from John. Good follow up make my own decision to lease a new BMW 3 Series (AWD) from Cain. No pressure. Good technical information about the car from John. Good follow up from John. Finally, the whole process did not take that long at Cain BMW (spending hours at a car dealership to buy a car seems pretty 1970's). I will recommend John to my friends. More

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I just bought a new car from Cain BMW and had excellent, friendly, speedy service from John Romell and his colleagues there. The trade-in and preparation of the new car went without a hitch, and I would re friendly, speedy service from John Romell and his colleagues there. The trade-in and preparation of the new car went without a hitch, and I would recommend Cain to a prospective buyer. More

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My experience was great. John was extremely helpfull and very thorough. I was updated via phone many times to let me know the progress of my car which was built. It came in earlier than expected which was a very thorough. I was updated via phone many times to let me know the progress of my car which was built. It came in earlier than expected which was also pleasant. I went to several different dealers and cain and John were head and shoulders better than the others. From price to friendliness and everything in between. recommend strongly to anyone. More

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The dealership puts an emphasis on service, and they do not forfeit quality for price. I did an extensive amount of research prior to purchasing my certified pre-owned vehicle (and visited several other d not forfeit quality for price. I did an extensive amount of research prior to purchasing my certified pre-owned vehicle (and visited several other dealers for similar vehicles); not only did I get the best price on my trade-in and the best comparable price on the vehicle, I also found everyone more amicable to work with in the trade/purchase. More

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The main reason that I went to Cain was due to trust. I just purchased my 6th (2 new and 4 used)vehicle from the dealership and have always been impressed with the customer service, no excuses on why thing just purchased my 6th (2 new and 4 used)vehicle from the dealership and have always been impressed with the customer service, no excuses on why things can't be done and always pursuing a way to make a deal. I have never felt that I walked away with anything less than a fair deal, and in some cases felt that I was offered a great deal. The sales staff will work with the customer and will not hide behind the "magic curtain" with the sales manager. All dealings are on the table. Quality staff, service, ownership and dealership. Personally, I will be moving out of state in the next several months and will return to Cain for my vehicle purchases, because the trust that has developed is not easy to find in any car dealership. More

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I found the vehicle I purchased on the internet. I chatted with John on the website. The next day we went to look at the vehicle. Test drove it and bought it. And the price was more economical then t chatted with John on the website. The next day we went to look at the vehicle. Test drove it and bought it. And the price was more economical then the internet listed price was. We got a great car at a great price. I recommend them to everyone. Good job, people. More

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John worked dillegently to help us purchase our car. We were not even looking to buy the day we stopped. The friendliness and willingness to come to an agreement we were both satisfied with paid off. I w were not even looking to buy the day we stopped. The friendliness and willingness to come to an agreement we were both satisfied with paid off. I would highly recommend John Romell and Cain BMW to my friends and family who are in the market for a vehicle! The financing department was great as well! They also worked very hard to make sure my husband and I were happy with the terms and conditions! Kudos to the whole dealership! More

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John was great! Very friendly, professional and courteous. I flew in from out of town to get the car and was promptly picked up at the airport by a representative from the dealership. The only pr courteous. I flew in from out of town to get the car and was promptly picked up at the airport by a representative from the dealership. The only problem was on the mechanical side of things. Halfway through driving the car back home my oil light went on. I discovered the vehicle was very low on oil and did not get inspected properly. I called John and he was very quick to help rectify the issue. They reimbursmed me for the oil change and were very courteous and helpful with the whole situation. More

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