Great service. Easy to deal with! Surprisingly had the
vehicle on the lot I was looking for. Will be back in the future. Keep up the good work!
vehicle on the lot I was looking for. Will be back in the future. Keep up the good work!
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by McNeilly.david
Other Employees Tagged:
Brandon Taylor-Mitchell
Aug 04, 2021 -
McNeilly.david responded
John Ruper should have been 5 stars not 4. That was a posting mistake. Dave
👍 nice Always……. Excellent service. 😁THANKS . Hard.
Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones.
Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones.
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by canica044
Verified Customer
Verified Customer
Jul 07, 2021 -
Ken Ganley Ford Parma responded
Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Did a great job at finding me the vehicle I wanted for
the price I needed. Would buy from here again for sure. John at the sales tower was A+.
the price I needed. Would buy from here again for sure. John at the sales tower was A+.
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by j.bennett2523
Verified Customer
Verified Customer
Jun 21, 2021 -
Ken Ganley Ford Parma responded
It's fantastic to hear that John provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!
We stopped in and Brandon was awesome. Not pushy at all
and would recommend this dealership to all our friends and family and tell them to ask for Brandon. Class act!!!.
and would recommend this dealership to all our friends and family and tell them to ask for Brandon. Class act!!!.
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by Rodneysym216
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Taylor-Mitchell
Jun 12, 2021 -
Ken Ganley Ford Parma responded
Thank you for sharing your experience with us, Rodney! We're happy to hear Brandon took good care of you, and we hope you enjoy your new vehicle. We truly appreciate your feedback!
My salesperson Pam is great. I am a repeat customer and
worked with Pam last time. Excellent customer service. That is why I returned. I am very pleased with my Ford Escape.
worked with Pam last time. Excellent customer service. That is why I returned. I am very pleased with my Ford Escape.
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by CB828
Verified Customer
Verified Customer
Other Employees Tagged:
Pam was my salesperson and she was great 5 stars
Jun 11, 2021 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your feedback with us. Pam and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Escape! We will share your comments with our team, and we look forward to working with you again.
My salesman was great to work with he took his time and
showed me the cars I was interested in. Made buying a new car pretty easy.
showed me the cars I was interested in. Made buying a new car pretty easy.
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by stephen.menko
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Bruno
Jun 10, 2021 -
Ken Ganley Ford Parma responded
Thank you, Stephen, for your feedback on your recent visit to Ganley Ford West. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Wanted to take this opportunity to acknowledge the team
at Ganley Ford West, in particular, John Rupert and AJ.
We followed this team from Liberty; as their dedication & commitment to our family, and ev
at Ganley Ford West, in particular, John Rupert and AJ.
We followed this team from Liberty; as their dedication & commitment to our family, and everyone we’ve refered to them, has ALWAYS been no less than ‘above and beyond’… They continue to make every experience; selection, purchase, delivery, service, etc. as EASY & effortless as could be!
Thank you for continuing to assist our family with our automotive needs!
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by aprzybys42
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Bruno
Jun 03, 2021 -
Ken Ganley Ford Parma responded
Thanks for sharing your thoughts about your experience with John, AJ and the rest of our team here at Ganley Ford West. We appreciate your business and hope to see you again soon!
Jun 03, 2021 -
aprzybys42 responded
You’re welcome & thank you!
Very professional staff always makes me feel like family
and looks out for the best interest of the customers also prompt on answering any questions
and looks out for the best interest of the customers also prompt on answering any questions
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by RMORTIMER
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Walker
Jun 03, 2021 -
Ken Ganley Ford Parma responded
Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again!
A J the salesman helped me with re financed to buy my
truck. Hassle free he spent time when other dealerships didn’t have time or didn’t have enough workers to help!
truck. Hassle free he spent time when other dealerships didn’t have time or didn’t have enough workers to help!
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by Jack
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Bruno
May 28, 2021 -
Ken Ganley Ford Parma responded
Thank you so much for your excellent review, Jack! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with AJ to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.
Very unhappy, service wasn't completed on my truck.
Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in S
Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in September 2020 and I bought the truck in November 2020. I rarely drive the truck. I was assured the service would be covered under warranty. I received a call May 8th in order to get the full work done on the truck, it would cost me $199.00.
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by slaughter.k5
Verified Customer
Verified Customer
Jun 13, 2021 -
Ken Ganley Ford Parma responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.