Matt Palffy

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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Great friendly and very fast service would recommend this place anytime. Car runs great now thank you. place anytime. Car runs great now thank you. More

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Kristy Tomcho sold me my vehicle today. Going from a 2024 Bronco Sport into a 2026 Explorer. She made the day very manageable. Very personable and what felt like a fair deal today. thank yo Going from a 2024 Bronco Sport into a 2026 Explorer. She made the day very manageable. Very personable and what felt like a fair deal today. thank you Kristy! More

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Have been driving Fords forever. I go to Ken Ganley Ford for all my automobile needs. Matt John Nick and of course Pam are truly a pleasure to work with. I highly recommend them I go to Ken Ganley Ford for all my automobile needs. Matt John Nick and of course Pam are truly a pleasure to work with. I highly recommend them for your vehicle. Tell them Sorina sent you More

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Treated well, prices were fair, the entire process went very smooth. Highly recommended. 5 stars. very smooth. Highly recommended. 5 stars. More

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This is hands down the best dealership in town. I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! More

by Mary Watson Verified Customer Verified Customer

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I had a great experiencing at Ken Ganley this past weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! More

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George was so kind and helpful and made me feel very comfortable and not rushed. Matt and Nick were also great in helping me find what I was looking for. Overall I had a great experience and would reco comfortable and not rushed. Matt and Nick were also great in helping me find what I was looking for. Overall I had a great experience and would recommend them. More

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Pam was wonderful throughout the whole sales process. She also took the time to make sure everything was right with entire process. She is a valuable asset to Ken Ganley!!! 5 stars!!! She also took the time to make sure everything was right with entire process. She is a valuable asset to Ken Ganley!!! 5 stars!!! More

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There is No other dealership I would go for purchasing or servicing any of my family’s vehicles. servicing any of my family’s vehicles. More

by Ford Owner Verified Customer Verified Customer

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