John Russo
John Russo at Kings INFINITI

John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
1,253 Reviews

Dealership Experience

32 yrs, 4 mos

Industry Experience

32 yrs, 4 mos

Languages Spoken

English English

4.8

1,253 Reviews

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1253 Reviews of John Russo

October 28, 2025

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The dealership is convenient to my residence and a place of shopping. While my car was getting repaired I had a chance to shop for groceries. The prices are pretty much market value. More

by MAGIDENKO1212
Service Price Transparency
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Recommend Dealer
Yes

October 28, 2025

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THEY CANT FIX ME QX30 PROBLEMS SMFH They can't fix my QX30 problems Car still broke More

by Cyrilmiriam99
Recommend Dealer
Yes

Other Employees Tagged: John Russo

October 26, 2025

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A good place to service any vehicle. My next service will certainly be there .looking forwRd to my next service. More

by SCOBIE644
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Recommend Dealer
Yes

October 26, 2025

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Respectable customer service waiting time was reasonable; to make a appointment was easy and the customer service is great More

by CLAUDEJAMES851212
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Recommend Dealer
Yes

October 24, 2025

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Explain the detail about the car problems clearly. Need to be text agiain next service More

by ABIDAZAM21212
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Recommend Dealer
Yes

October 23, 2025

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The dealership is always very helpful clean pleasant and knowledgeable and the very nice staff More

by DOYLEM311212
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Recommend Dealer
Yes
Oct 26, 2025

Kings INFINITI responded

We can't wait to see you again, have a great day.

October 23, 2025

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Very courteous and professional and did have to wait a long time to have my car serviced. More

by JoeDe
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Recommend Dealer
Yes
Oct 26, 2025

Kings INFINITI responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 22, 2025

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I had a wonderful experience with John. He always takes care of my car. He's patient, knowledgeable, experienced, and an amazing asset to the Infiniti company. More

by SHANTEK4
Recommend Dealer
Yes

Other Employees Tagged: John Russo

Oct 26, 2025

Kings INFINITI responded

Hello Shantek4, thank you; we appreciate your feedback!

October 22, 2025

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Very professional also listen to customer concerns knowledgeable quick to get to the problem on More

by WINSTONSTEWART07
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Oct 26, 2025

Kings INFINITI responded

Winstonstewart07, reviews like this give us motivation and help us ensure we provide high-quality care.

October 20, 2025

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Employee Rating

Carla was amazing and walked me through what was wrong and how to get it fixed. She made use of scheduling to accommodate the fix. This center was always my go to to do check ups or fixes. Thank you More

by GENELAVEN1212
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carla Martinez

Oct 26, 2025

Kings INFINITI responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kings INFINITI, Inc.!

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