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John Russo

Overview Reviews (1319) Inventory (2)

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John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.9

1,319 Reviews

Overview Reviews (1319) Inventory (2)

Dealership Experience

32 yrs, 10 mos

Industry Experience

32 yrs, 10 mos

Languages Spoken

English

4.9

1,319 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1319 Reviews of John Russo

April 02, 2026

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Employee Rating

John Russo is the best. He treats you with respect and is very knowledgeable for the service he provides He treats you with respect and is very knowledgeable for the service he provides More

by DJMARC98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 29, 2026

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Employee Rating

Exceptional Exceptional customer service always polite courteous informative and professional. Kings Infiniti is the dealership I recommend to friends and family for their outstanding service. courteous informative and professional. Kings Infiniti is the dealership I recommend to friends and family for their outstanding service. More

by Andrew

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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March 27, 2026

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Employee Rating

I had a great experience - John was professional, helpful, and made the process quick and easy - also very knowledgeable helpful, and made the process quick and easy - also very knowledgeable More

by L_DUBOVA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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March 17, 2026

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John Russo’s knowledge and customer service is amazing! I’ll be back to service my car I’ll be back to service my car More

by LAREIKT3601212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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Mar 22, 2026 -

Kings INFINITI responded

Thank you so much for your kind words! John and Megan take great pride in providing top-notch customer service, and we are thrilled to hear that you had a fantastic experience. We can't wait to see you again for your next car service! Have an awesome day!

March 16, 2026

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Employee Rating

Everything is always good when I deal with John is the best Megan is to best Megan is to More

by SHANA_GONZALEZ1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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Mar 22, 2026 -

Kings INFINITI responded

Thank you for your positive feedback! We're thrilled to hear that John and Megan consistently provide you with great service. We appreciate your business. Thank you for choosing Kings INFINITI, Inc.! Have an awesome day.

March 14, 2026

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Employee Rating

Great communication and thank you so much for always making sure my car is good making sure my car is good More

by JANAYA.CAMERON1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Shtern, Megan Largana, Matthew Raiten, Carla Martinez

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Mar 22, 2026 -

Kings INFINITI responded

Thank you so much for your feedback! We're dedicated to providing excellent communication and ensuring your car is in top condition. We truly appreciate your support. Thank you for choosing Kings INFINITI Inc. Have an awesome day!

March 14, 2026

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Employee Rating

Always good and convenient. Always explains my problem and what I have to do next. Always explains my problem and what I have to do next. More

by bbcmtv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 22, 2026 -

Kings INFINITI responded

Thank you so much for your kind words! We are always thrilled to hear that our customers have a positive experience with us. Our team takes pride in providing excellent service and clear communication. We look forward to serving you again! Have an amazing day!

March 05, 2026

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Employee Rating

The experience with the dealership was very good I was satisfied With the service I have no problem with John satisfied With the service I have no problem with John More

by STEWARTPETER1957

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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Mar 22, 2026 -

Kings INFINITI responded

Thank you for your positive review! We are delighted to hear that you had a great experience at our dealership and that John's service met your satisfaction. We look forward to welcoming you back in the future. Have an awesome day!

March 04, 2026

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Employee Rating

John and the team were friendly and courteous. John was a especially knowledgeable about the maintenance required for my vehicle and made me feel confident in that all was being taken care of appr John was a especially knowledgeable about the maintenance required for my vehicle and made me feel confident in that all was being taken care of appropriately. More

by Mikey2047

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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Mar 22, 2026 -

Kings INFINITI responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our team and that John's expertise put you at ease. Customer satisfaction is our top priority, and we look forward to continuing to provide excellent service for your vehicle. We hope you have an amazing day!

March 04, 2026

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Employee Rating

Clean and professional. Friendly and knowledgeable staff. Great communication, service and follow up. John made the process easy for me, provided service with a smile and t Friendly and knowledgeable staff. Great communication, service and follow up. John made the process easy for me, provided service with a smile and truly made me feel like part of Kings Infiniti family. More

by AHHA09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 22, 2026 -

Kings INFINITI responded

Thank you for the glowing review! We are so glad to hear that you had a positive experience at Kings INFINITI. Our goal is always to provide excellent service and make every customer feel like part of our family. We appreciate your business and look forward to serving you again in the future. Have an amazing day!

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