John Russo
John Russo at Kings INFINITI

John Russo | Page 13

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

Contact Me
4.9
1,327 Reviews

Dealership Experience

32 yrs, 11 mos

Industry Experience

32 yrs, 11 mos

Languages Spoken

English English

4.9

1,327 Reviews

Write a Review

1327 Reviews of John Russo

August 12, 2025

Dealership Rating
Employee Rating

I’ve been taking my car to kings auto group for about 8 years. No complaints at all. My service advisor John is the best he listens whenever I tell him about the problems I’m having with my car. The mechan More

by Trinicrys
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2025

Kings INFINITI responded

Trinicrys, we really appreciate your feedback!

August 06, 2025

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Employee Rating

Fast service and Always on-time! My car was fixed right away and it’s absolutely perfect! More

by SYUBAROV2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2025

Kings INFINITI responded

Hello Syubarov2000, thank you; we appreciate your feedback!

July 24, 2025

Dealership Rating
Employee Rating

It was a good experience to go to king infinity they was patient and take there time with you. More

by GODCHILD512
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

Godchild512, we really appreciate your feedback!

July 10, 2025

Dealership Rating
Employee Rating

I was so happy. Diagnosed my car so fast and professionally. I recommend this service More

by Vladimir Macheev
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

Hello Vladimir Macheev, thank you; we appreciate your feedback!

June 28, 2025

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John was welcoming and extremely supportive w expert knowledge in determining best solutions.. What you want in service to you vehicle. More

by GDAVOLA1212
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Oct 18, 2025

Kings INFINITI responded

Hello Gdavola1212, thank you; we appreciate your feedback!

June 25, 2025

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Employee Rating

Very knowledgeable and professional courteous staff. very frienfly and pleasant.kudos to service writer carla.. More

by Mikey h
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam Shtern, Carla Martinez

Oct 18, 2025

Kings INFINITI responded

Mikey H, we're happy you found our staff to be so supportive during your experience here at Kings INFINITI, Inc..

June 25, 2025

Dealership Rating
Employee Rating

Mr. Russo was DYNAMIC, customer service was the best ,his attention to detail was first class. Also your staff at the service center was also top notch right down to the guys that signs you in. Thanks agai More

by WIMBERLYERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

Wimberlyeric, we're glad you had such a wonderful experience with us!

June 24, 2025

Dealership Rating
Employee Rating

They were very good and they do very good work. I am very happy with them. More

by JBB0159
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

We can't wait to see you again, have a great day.

June 22, 2025

Dealership Rating
Employee Rating

Kings Infiniti never fails to satisfy my expectations. _The sales and service staff are always courteous and professional and always satisfied my meds and concerns regarding my vehicle.I highly recommend K More

by WILLIEHANK125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

Jun 25, 2025

Kings INFINITI responded

Hi Williehank125, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations on both the service & sales side of Infiniti!

June 20, 2025

Dealership Rating
Employee Rating

2+ hours wait for standard service & inspection (took under an hour in queens). Service interval was not reset on the ECU. Was charged 3x for state inspection compared to Infiniti of queens (is it ev More

by eli vizel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 25, 2025

Kings INFINITI responded

Hi Eli Vizel, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I hope everything was clarified when our staff had reached out to you on 6/20/25 @4:23pm to explain any confusing that took place on the day of your service visit. Please feel free to reach out if you have any other questions or concerns on your behalf.

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