John Russo
John Russo at Kings INFINITI

John Russo | Page 27

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

Contact Me
4.9
1,327 Reviews

Dealership Experience

32 yrs, 11 mos

Industry Experience

32 yrs, 11 mos

Languages Spoken

English English

4.9

1,327 Reviews

Write a Review

1327 Reviews of John Russo

February 22, 2024

Dealership Rating
Employee Rating

Is really good service all is nice here i recommend this place nice and clean More

by HERO1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Kings INFINITI responded

Thanks for the great review, we take pride in our store and we are delighted you feel comfortable here , We appreciate your dedication to the store, Sincerely, Stephan Soto , Kings Infiniti/Nissan

February 21, 2024

Dealership Rating
Employee Rating

Great. I already completed a survey earlier. I completed a survey right after my visit. More

by BODNARAA
Recommend Dealer
Yes

Other Employees Tagged: John Russo

February 16, 2024

Dealership Rating
Employee Rating

Excellent as usual Work performed without any issues Car delivered spotless John is the reason I stay with Infiniti More

by YELLJOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2024

Dealership Rating
Employee Rating

It was a great experience spending a lot of money on an older vehicle. I thought the parts were going to be cheaper. And the labor is so high, I don't know anymore.???? More

by HARDCORE1173
Recommend Dealer
Yes

Other Employees Tagged: John Russo

Feb 13, 2024

HARDCORE1173 responded

I believe if a customer spends over a certain amount of money, it should be considered that that customer pays a reasonable percentage offer parts and labor. That I believe, will keep customers coming back. After all, would Infiniti be happy that their vehicles are still rated and running perfectly on the streets. Many people would think so. (SP)

February 10, 2024

Dealership Rating
Employee Rating

Very professional, I'll always be a customer with you guys. I don't think I'm going to give up on Infiniti at all. More

by Gwen
Recommend Dealer
Yes

Other Employees Tagged: John Russo

Feb 14, 2024

Kings INFINITI responded

Thanks for the great review, we appreciate your feedback, Thanks, Stephan Soto , Kings Infiniti

February 10, 2024

Dealership Rating
Employee Rating

John is very helpful and has the answers to any questions I asked. When I come to dealer I always go to John More

by JANAEBARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Kings INFINITI responded

Thanks for your feedback, we appreciate your loyalty to Kings Infiniti, Thanks, again, Stephan Soto, Kings Infiniti

February 09, 2024

Dealership Rating
Employee Rating

Service was amazing as always. super friendly and knowledgeable staff and super clean dealership Work super fast so you don't have to wait too long for your vehicle More

by Bkogan1701
Recommend Dealer
Yes

Other Employees Tagged: John Russo

February 07, 2024

Dealership Rating
Employee Rating

Excellent management, especially John Russo,,, a pleasure to work with. Service and workmanship excellent Please with the turnaround time for service More

by JPN1204
Recommend Dealer
Yes

Other Employees Tagged: John Russo

February 05, 2024

Dealership Rating
Employee Rating

I had my car service there two times in January and the car is still not fixed yet and still they took money for me and did not repair my car. I don’t understand that. More

by VARYLHAWKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Shtern

Feb 07, 2024

Kings INFINITI responded

Good Afternoon, My name is Stephan Soto, Director for Kings Auto group, please reach out to me so we can address the concerns on your vehicle . you can contact me Monday thru Friday at 718-646-3335, i look forward to assisting you, Thanks, Stephan Soto

February 04, 2024

Dealership Rating
Employee Rating

It was a very pleasant experience from the service and sales departments when I financed my vehicle. More

by BUSTER4123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern, Megan Largana, Matthew Raiten , Nelson Morales, Stephan Soto

Oct 17, 2025

Kings INFINITI responded

Buster4123, we are so happy to read such a great review about Kings INFINITI, Inc.!

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