I have been bringing my vehicle here for 15 years
outstanding customer service and excellent service Estefanie is amazing very knowledgeable and friendly always a pleasure to see her
outstanding customer service and excellent service Estefanie is amazing very knowledgeable and friendly always a pleasure to see her
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by SHARILYN14
Verified Customer
Verified Customer
Service Price Transparency
Sep 24, 2026 -
Sullivan Cadillac responded
Thank you for your kind words, Sharilyn! We truly appreciate your loyalty to Sullivan Cadillac over the past 15 years. It’s great to hear that Estefanie has consistently provided you with outstanding customer service. Our team looks forward to seeing you again and providing you with the same level of excellence in the future!
Sincerely,
The Sullivan Cadillac Team
I thank Estefania for advising me not to drive my car and
to talk to OnStar about the problem which I did and the results worked out perfectly.
and i give Sullivan 5 stars for having a service rep like her.
to talk to OnStar about the problem which I did and the results worked out perfectly.
and i give Sullivan 5 stars for having a service rep like her.
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by jwhitney34
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Sullivan Cadillac responded
Thank you for your kind words! We appreciate you taking the time to share your positive experience with Sullivan Cadillac and recognizing Estefania for her excellent service. We're thrilled to hear that everything worked out perfectly with your car and OnStar. We look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
Erik has been phenomenal to work wit.
This young man is going places. Sullivan Cadillac should do either can to hold on to him.
Everyone at Sullivan has been great. To mention a few- Jo
This young man is going places. Sullivan Cadillac should do either can to hold on to him.
Everyone at Sullivan has been great. To mention a few- Joey Frampton sent me a video of the car I was interested in on-line and eventually bought it when I came in.
Rich Gruber, sales manager, was a gentleman all the way. Enoch Mikkell, finance, was both efficient and personal at the same time.
Today I had a wonderful experience with the service department, John.
I traded my 2017 Escalade (also bought at Sullivan) for a new 2026.
ABSOLUTELY LOVING IT!
Still have a lot to learn about it. Big differences in technology since 2017, but everyone y been awesome with taking my calls and walking me through it!
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by philbuttiglieri
Sep 12, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re pleased to hear that you had an exceptional experience with Sullivan Cadillac. Your recognition of Erik, Joey, Rich, Enoch, and John means a great deal to our team, and we’re proud to know they provided the attentive service you deserve throughout your purchase and service experience. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
The service advisor a understood the problem and the
mechanic corrected the issue within 3 hours.
mechanic corrected the issue within 3 hours.
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by ArchS
Verified Customer
Verified Customer
Other Employees Tagged:
John Sandiford
Sep 07, 2026 -
Sullivan Cadillac responded
Thank you for your positive feedback! We’re glad to hear that our service advisor understood your concerns and that our mechanic was able to resolve the issue promptly. At Sullivan Cadillac, we strive for efficiency and quality in our service. We appreciate your support and hope to see you again soon!
Sincerely,
The Sullivan Cadillac Team
In and out, great service!
Let me know exactly what we were doing the whole time.
Will be back for sure!
Let me know exactly what we were doing the whole time.
Will be back for sure!
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by Koreyhanchar
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback, Korey! We’re thrilled to hear that you had a great experience with us at Sullivan Cadillac. It’s our priority to keep our customers informed and satisfied. We look forward to welcoming you back next time!
Sincerely,
The Sullivan Cadillac Team
They are amazing people and this was an amazing place.
I love working with the people at Sullivan
I love working with the people at Sullivan
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by kevin.galarza
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Sullivan Cadillac responded
Thank you, Kevin! We’re glad you had such a positive experience working with our team at Sullivan Cadillac. We appreciate your kind words and look forward to serving you again soon.
Sincerely,
The Sullivan Cadillac Team
John is terrific to work with--kept me informed as the
work on our XT5 was progressing. Offered to show me around the service bay and explain how work was scheduled and completed. Very thorough and prof
work on our XT5 was progressing. Offered to show me around the service bay and explain how work was scheduled and completed. Very thorough and professional.
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by sfaller50
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with John during the service of your Cadillac XT5. Our team at Sullivan Cadillac strives to provide thorough and professional service, and it’s fantastic to know that John kept you informed throughout the process. We appreciate your feedback and look forward to seeing you again!
Sincerely,
The Sullivan Cadillac Team
John was so accommodating and helpful!
My husband and I had a great experience! Thank you!
My husband and I had a great experience! Thank you!
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by jennifer.b.holtzclaw
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris
Aug 25, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Jennifer! We’re thrilled to hear that you and your husband had a great experience at Sullivan Cadillac and that John was able to assist you. We appreciate your feedback and look forward to welcoming you back again soon!
Sincerely,
The Sullivan Cadillac Team
I walked in and John took care of my and explained what
needed to be done. It was done in a timely manner!
needed to be done. It was done in a timely manner!
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by BYOUNG80
Verified Customer
Verified Customer
Other Employees Tagged:
John Sandiford
Aug 21, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We're thrilled to hear that John took care of you and explained what needed to be done promptly. At Sullivan Cadillac, we strive to ensure our customers have a great experience. We hope to see you again soon!
Sincerely,
The Sullivan Cadillac Team
I think my experience was a pleasant and professional.
John kept me informed as to what was happening with my vehicle.
John kept me informed as to what was happening with my vehicle.
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by BYOUNG80
Verified Customer
Verified Customer
Other Employees Tagged:
John Sandiford
Aug 21, 2026 -
Sullivan Cadillac responded
Thank you for your kind words! We are delighted to hear that you had a pleasant experience at Sullivan Cadillac and that John kept you informed about what was happening with your vehicle. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
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