John Sell | Page 29

Delightfully Fun! We were interested in a pre-owned vehicle. My husband does a thorough inspection even before turning the car on and John gave us the time to really fe We were interested in a pre-owned vehicle. My husband does a thorough inspection even before turning the car on and John gave us the time to really feel comfortable with the car. Overall a very pleasant experience! Thanks! More

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2016 4-door Mazda3 John Sell and North Penn Mazda made buying a new car extremely easy. I showed up with no appointment on a Saturday morning and was immediately able to John Sell and North Penn Mazda made buying a new car extremely easy. I showed up with no appointment on a Saturday morning and was immediately able to test drive the model in which I was interested. After that, I sat down with John to "run the numbers"; in reality, I told him the price that I wanted to pay for the car, the rate at which I wanted it, and how much I wanted to put down, and he made everything work. I left the dealership less than an hour after I'd arrived; the following Thursday, I returned and, after only an hour or so, left in my new Mazda3. Throughout the process, John was extremely helpful, encouraging me to reach out to him via phone, text, and email if I had any questions, and he has remained a friendly resource for my new Mazda even after having made the purchase. More

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Very nice experience I'm a new citizen in the States and this is my first car here. They were very nice and everything was made with professionalism. The car drives very w I'm a new citizen in the States and this is my first car here. They were very nice and everything was made with professionalism. The car drives very well and is in an excellent condition. I'll do business again with them in the future. Thanks More

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Second car from NPM I purchased my second mazda from John about 2 months ago. Really love the brand and all the exciting changes this little Japanese maker is experiencin I purchased my second mazda from John about 2 months ago. Really love the brand and all the exciting changes this little Japanese maker is experiencing. I saw a fully loaded 3 at Scott which caught my eye because of the price I contacted John and asked if he had anything close and unfortunately not at that price. John said it was an amazing price, so amazing he thought something was up but encouraged me that if legit then I was getting a steal. Well, it was too good to be true Scott had included a warranty that wasn't in the list price and it wreaked, totally disgusting. Long story long, I believe it was a bait and switch. Called John up he got me a brand new 3 very close to that price and better financing terms. Wasn't a GT but also didn't come with 100 years of cigarette smoke so I can live with a couple less features. Very honest dealership and that is key nowadays. More

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Being Patient This past Saturday I went into NP Mazda to test drive a 6 Grand Touring. I worked with John Sell and drove a 2014 and a 2016 Mazda 6 Grand Touring and This past Saturday I went into NP Mazda to test drive a 6 Grand Touring. I worked with John Sell and drove a 2014 and a 2016 Mazda 6 Grand Touring and was surprising impressed with the vehicle. I was even more impressed with John Sell, who was personable, professional and patient. I have been a Honda guy for the past decade. After my experience with John, I'm making the transition to Mazda and I am currently just waiting on NPM to locate and acquire a the model and color options I requested. Being patient in North Wales! Thanks John! More

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First-Rate Buying Experience My wife and I bought a new CX-5 in May (for me). We were so happy with the car and the dealership that we came back in December to buy a new CX-9 (fo My wife and I bought a new CX-5 in May (for me). We were so happy with the car and the dealership that we came back in December to buy a new CX-9 (for her). Salesman John Sell was very patient and helpful throughout, especially when it came to explaining the car's high tech features. More

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This Dealership Stands Alone Very impressed with the whole buying experience. My wife and I purchased a 2012 Mazda 3 Skyactiv that was in pristine condition. Passed 2 Mazda dea Very impressed with the whole buying experience. My wife and I purchased a 2012 Mazda 3 Skyactiv that was in pristine condition. Passed 2 Mazda dealers on my way to North Penn. John Sell literally did all the work even helped me find cheaper insurance for the vehicle. Brent was very helpful since this was our first financed car, very thorough and nice. The whole process was under an hour and John even synced my wife's phone to the car so she could listen to her music on the way home. That type of service you just don't see in the Lehigh Valley, very happy I didn't even bother with Scott or Young Mazda. Will gladly buy another vehicle. Hoping to see a good used FJ Cruiser on their lots haha. More

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Good place to buy a Mazda This dealer has the largest Mazda inventory, and the greatest variety of trim levels and colors. Very good service department and very fast responses This dealer has the largest Mazda inventory, and the greatest variety of trim levels and colors. Very good service department and very fast responses to customer needs. More

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excellent customer interaction; no pressure If you're considering a Mazda, you've owe it to yourself to stop at North Penn. John Sell is a pleasure to deal with. Kyle Neith was very helpful as If you're considering a Mazda, you've owe it to yourself to stop at North Penn. John Sell is a pleasure to deal with. Kyle Neith was very helpful as well. Very professional. More

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Worth a trip from anywhere I hate buying a car, but when I need to, I do exhaustive research online to narrowdown my car to a few select models. After many reviews, research an I hate buying a car, but when I need to, I do exhaustive research online to narrowdown my car to a few select models. After many reviews, research and test drives, I decided that I wanted a certified preowned 2014 Mazda 3 iGrand Touring in Blue Reflex Mica. Seeing one listed online at North Penn Mazda, I jumped at the opportunity soon after the car was listed. A price was negotiated with John Sell and I secured financing and delivery details with Mike Fontaine. I made the trek from Connecticut to Pennsylvania to pick up the vehicle. Unfortunately the car at delivery was Deep Crystal Blue and NOT Blue Reflex Mica as the website had described. I did not want the darker blue, I had a dark colored car in the past and they're a xxxxx to keep clean. Mike Fontaine, who had been so helpful during the initial predelivery correspondence was dejected and visibly embarrassed at the unforseen situation infront of him. Neither he or I had ever discussed the color of the car, we merely went by what was described online. The question of color wasn't even a thought in my mind. Visibly upset, Mike asked me what he could do. I wasn't concerned about the deal that was just blown in my mind. I was concerned about how I was going to get back to Connecticut since I took the train down to Philadelphia and was dropped off by my brother that lives locally to the dealer. Mike Fontaine offered me a rental car or have the North Penn Courtsey Shuttle drive me home. Of which I did. Still upset several days later, I emailed Mike about the situation stating that I would be willing to work with him if he could find me the same car with similar miles. He stated that he would look around. Unsuccessful with his search, he offered me a NEW 2015 Mazda3 i grand touring in Blue Reflex Mica. It was an offer I couldn't refuse. Over the next several days I corresponded with Kyle Neith while Mike was out of the office. Kyle researched all the associated closing fees associated with Connecticut's out of state registration. Some were more than initally expected so he ate some of those costs for me. AMAZING. Delivery day arrived and I was amazed at the ease. I was in the dealership and on the road in less than a half hour. It couldn't have been easier. I received my Connecticut registration and new plates in the mail faster than it would have taken me had I gone to my local DMV myself. As mentioned in my first sentence...I hate buying a car. Its not fun. However the team at North Penn Mazda gets it. They bent over backwards for me. They didn't have to. They could have simply said "we're sorry" (which they did) and left it at that (which they didn't). They realize the value of customer service and satisfaction. They realize a mistake but more than made up for it. I hope I don't need a car for a good 10 years, but when I need one I will certainly consider making the 4 hour trip from Connecticut to North Penn Mazda. More

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