John Seremetis | Page 3

Purchased a XT6 Sport for my wife at Colonial , best decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pre decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pressure from car salesmen. They worked with respect and actually listened to what we wanted , then delivered painlessly and perfectly. After driving the car for a few days we noticed a factory defect in the passenger seat leather, we notified Colonial and brought the car in . It took some time as it was the manufacture but Colonial kept at it until the issue was resolved . We only buy American cars and Cadillac is the best , Colonial is unquestionably the best dealer in New England . Highly recommend this team if you are in the market for a Cadillac ! Daniel More

by danielzobrien Verified Customer Verified Customer

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They did a great job and quick and fast got me out in one hour hour More

by ABRESTIANO Verified Customer Verified Customer

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Always a pleasant experience. Alex (GM) is always accommodating and the Service Department is always on point Alex (GM) is always accommodating and the Service Department is always on point More

by debbin1 Verified Customer Verified Customer

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I recently brought my truck in for some warranty repairs, and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful w and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful walking through the options, and we decided on a set that the technicians installed that day. After picking up the truck, I immediately noticed severe shaking at highway speeds (around 62 MPH and above), and the alignment felt off. I contacted Jim, and he asked me to bring the truck back so they could take another look. After reviewing the issue, they determined they did not have the proper equipment to balance those particular tires and sent them to another dealership. Unfortunately, when I got the truck back, the shaking was still just as bad. I then scheduled a road force balance with another dealership that specializes in balancing larger tires. After working through the tires, they were able to correct the issue and get the truck driving properly. I contacted Peter, the service manager, explained what happened, and he told me to move forward with the fix and bring him the invoice. As promised, he agreed to reimburse me for the cost. The process overall was time-consuming and frustrating, and I certainly wish it hadn’t happened. That said, both Jim and Peter were professional and worked with me throughout the situation until it was resolved. We all agreed that tires of this size may be better serviced at a location equipped with the proper road force balancing equipment. While the situation was aggravating, I do appreciate the service team standing behind the issue and making it right in the end. More

by JARROD.H.SNELL Verified Customer Verified Customer

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The staff is Knowledgeable, understanding, and quick! Entire experience is stress free! Thanks so much! Entire experience is stress free! Thanks so much! More

by tomatobest Verified Customer Verified Customer

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My car was at service for a few days and the only thing that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took my car after three weeks with broken glass. More

by seyran Verified Customer Verified Customer

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This was my second service that I had Woburn Cadillac do! They make the process very simple and are very quick! They make the process very simple and are very quick! More

by matty7 Verified Customer Verified Customer

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Always was great service of Calonial Cadillac. They always go above and beyond. I would highly recommend to anybody. They always go above and beyond. I would highly recommend to anybody. More

by JAMES@RHINOMA.COM Verified Customer Verified Customer

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This dealer is amazing! They make the purchasing and leasing very easy and understand the customer's time. They are also very friendly and willing to assist. This is my go t They make the purchasing and leasing very easy and understand the customer's time. They are also very friendly and willing to assist. This is my go to dealer for all Cadillacs More

by heather75 Verified Customer Verified Customer

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I was very pleased with all the personal how they treated me in a very timely fashion.i will recommen thrm yo my family and friends. me in a very timely fashion.i will recommen thrm yo my family and friends. More

by rlb1455 Verified Customer Verified Customer

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