John Shaw | Page 2

I have bought my cars from only Crown Acura for the last 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout o 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout out to Sophie Morris, the GM. She is more than fair and transparent. I so appreciate all of her efforts in making my sale a quick turnaround. Sophie is so nice and just wonderful to work with! Thank you! Also a shout out to John Shaw, my amazing go to service manager, who got the ball rolling for me. John is the best! Thank you! With the specific transaction, I worked with Mike Patton, who is extremely efficient, preparing all the paperwork ahead of time. Mike is professional and extremely pleasant to work with and more than accommodating.. He graciously helped me to clear stuff out of my old car. Not an easy task! He took care of every detail. I appreciate all of his extra efforts! Thank you! Lastly, I worked with Ashlee Proefke, the Business Manager. I cannot say enough good things about Ashlee! I have worked with her in the past, and found her to be incredibly knowledgeable and articulate about all of the programs that are available. With this transaction, it was no different. Ashlee always works hard to find the best deal for her customers. She is so wonderful and pleasant and easy to work with. Her excellence is unparalleled! I so appreciate all of her efforts in getting me an exceptional deal! As I stated above, I only buy cars from Crown Acura. And now you know why! I highly recommend Crown Acura in all aspects, from management to sales to service. They do it all with the highest level of professionalism and enthusiasm. You will never be disappointed! More

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John Shaw is excellent. He is very thorough and knowledgeable. I highly recommend their service group. I am always been happy with it He is very thorough and knowledgeable. I highly recommend their service group. I am always been happy with it More

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I have been coming to Crown Acura for cars and service for 20 years. During this time, I’ve had my car serviced by John Shaw. He is professional, kind, and knowledgeable. Whether it is an A1 service, or for 20 years. During this time, I’ve had my car serviced by John Shaw. He is professional, kind, and knowledgeable. Whether it is an A1 service, or a tire repair, I know my car will be professionally repaired in a timely manner. John is a great asset to the dealership. Thank you, John! More

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John Shaw one of the service managers is a perfect 10 if you need service . I have been coming here for 20 years and have leased many Crown Acura’s and the reason I keep coming back is because of John Shaw you need service . I have been coming here for 20 years and have leased many Crown Acura’s and the reason I keep coming back is because of John Shaw !!! He is the Best of the Best!!! More

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I have been going to Acura for many years for service on my vehicles. John is always so helpful, friendly and informative. Always the best customer service my vehicles. John is always so helpful, friendly and informative. Always the best customer service More

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John Shaw has gone ABOVE and BEYOND in providing exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outsta exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outstanding customer service! He was a life-saver in helping our family get our vehicles serviced sooner than later and avoid any inconvenience. Thanks so much John and the entire Crown Acura team! More

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John Shaw once again exceeds our expectations in providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the r providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the reason we keep purchasing Crown Acura vehicles the confidence of making a great quality purchase along with the peace of mind of getting top notch professional service as owners! We are a proud Crown Acura family! More

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Service advisor John Shaw is amazing at what he does for work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. More

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Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

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No one but Crown Acura touches my cars. They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the best service advisor, his communication is top notch and he always looks for coupons/discounts to help reduce maintenance costs. John and the Crown Acura Team are #1! More

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