John Simms | Page 8

Misleading ** "Click here for our best price" After clicking on "Click here for our best price" on the website and thinking it was a great price, my husband and my son went to test drive the vehic After clicking on "Click here for our best price" on the website and thinking it was a great price, my husband and my son went to test drive the vehicle. When they asked for the price, it was $3,000 more than what we expected. The salesman said it clearly states that the dealer add-ons are not included in the price sent, the price sent was not an actual quote, an 'out-the-door' quote was never requested, and that I should have known that it would cost more as this is a common practice for car sales. The email reply to "click here for our best price" also says that "your best price above is valid for 48 hours after receiving this email." To me, that is a quote. I read the disclaimer, but never imagined that there would be $3000 in add-ons. I asked that they find a car without the add-ons, and they said they don't sell them without the add-ons. If it is impossible to buy the car without the add-ons, shouldn't it be included in the price sent, or in a follow-up email? They said they only have half of a staff today and the salesman that would have seen this wasn't in today. If there are sales leads, I would assume that someone would follow-up, especially on a weekend. To me, the price sent was very misleading. I thought the car would be $21,275 (the price emailed) plus tax, $184 and $899 dealer service fee totaling $23,858..and hoping some of that could be negotiated down. Instead, the first price given in the dealership was $27,117 and the second was $26,452. The "**" is clearly used to get a customer in the door, not send an accurate price, and tell a customer they should have known better. **I will never fall for this again! **I know better now! More

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Returning new car buyer We have just purchased our forth new Honda from Honda Of Ocala. The reason we return to this dealership is simple, they take care of you. You’re not j We have just purchased our forth new Honda from Honda Of Ocala. The reason we return to this dealership is simple, they take care of you. You’re not just a number at Honda of Ocala, they go out of their way to make you feel like your a part of the family. The service department if first notch, too. Overall, a Great dealership. More

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PAINLESS I showed up on a Sunday, Labor Day Weekend without an appointment and even though they were short staffed and swamped with customers they treated me l I showed up on a Sunday, Labor Day Weekend without an appointment and even though they were short staffed and swamped with customers they treated me like I was a priority. I left with a 2017 CR V and some new friends. More

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Excellent transaction This was our first experience getting a car online from a state 1000 miles away, and our first experience with leasing. Everyone we dealt with was po This was our first experience getting a car online from a state 1000 miles away, and our first experience with leasing. Everyone we dealt with was polite and knowledgeable. We would do this again. In the beginning there was a little glitch, but when I explained the problem to Mr. Vislasky (the big boss), he assured me that it would be resolved to my satisfaction and I would be very happy with the outcome. He was right. Frank Maiorino maintained daily contact throughout the process to keep me informed. We would recommend Honda of Ocala. More

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Sons first buy Son was buying his first car and we drove from Tallahassee to see a used truck in person we were considering. Salesman Melvin Durden was helpful. Son was buying his first car and we drove from Tallahassee to see a used truck in person we were considering. Salesman Melvin Durden was helpful. He had made a deal that we were good with. We just wanted to take a few minutes away to make sure his decision was a good one. A Ricky Carpenter walked up to my son with a lollipop stick in his mouth and proceeded to ask my son "he knew what the vehicle price was....why did he drive from Tally if he didn't want to pay the asking price?" I guess he thinks everyone's a idiot that will pay asking price without question and just wanted try and bully a young man. My 22 year son who was raised to be respectful to old people wasn't sure what to say. Mr.Carpenter was lucky that I was on phone discussing truck with my husband. I'm not so respectful. We left for a moment just to discuss and my son decided that as much as he liked the vehicle he could not in good conscience give them his hard earned money after that guy talked to him that way. That one exchange lost a sale and ruined a first buying experience. Never give them your business if they allow that type of bullying. More

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Would not deal with another dealership This dealership is awesome, I purchased a used Jeep from Honda of Ocala. I take it there for all my service needs. Joe my service agent is the best I This dealership is awesome, I purchased a used Jeep from Honda of Ocala. I take it there for all my service needs. Joe my service agent is the best I have ever seen. Since then I purchased a Honda Accord for my wife. We dealt with our salesman Chris, he was extremely patient and understanding in answering all my wife's questions. If you go to Honda of Ocala ask for John Sims, Chris Rodman, Kevin Cash, Ovi Chisu, Kenneth Daniels, and Troy Vandal and tell them Billy said hello, they are all like family to me. If you go to any other dealership you have not seen the best. More

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poor quality service. went to a different dealership They didn't research the problem or seems to care about my concerns. Back and forth with the same problem and never fixed. Went to a different dealers They didn't research the problem or seems to care about my concerns. Back and forth with the same problem and never fixed. Went to a different dealership and the the problem was resolved and fixed. More

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Excellent salesman...Chris Rodman Chris Rodman was very professional,friendly, and thorough with all details of our purchase of a 2017 Honda CRV. He explained in details the fantastic Chris Rodman was very professional,friendly, and thorough with all details of our purchase of a 2017 Honda CRV. He explained in details the fantastic features of the vehicle. More

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Awesome New Car Buying Experience! I just wanted to express how grateful I am to Nick Rodriguez and John Simms in helping us buy a NEW 2016 CRV EX-L. This is not my first Honda, my fami I just wanted to express how grateful I am to Nick Rodriguez and John Simms in helping us buy a NEW 2016 CRV EX-L. This is not my first Honda, my family has been Honda owners for 30 plus years. Since moving to Ocala in 2008 this is my 4th Honda from Honda of Ocala. 2 for my wife and myself and 2 for our kids! It’s a great feeling to know you’re in a reliable car for your whole family. I’ve known John S. since 2008 (Great Guy) and recently had the pleasure of being helped by Nick R. He is a pro with customer satisfaction and knowledge of all the models. He made it easy. I know buying a car can be similar to root canal….. But not with these Gents! BTW - I’ve always had Great Honda Service done right here at the dealership. Hat’s off to Honda of Ocala! Thanks Nick & John, Tom and Sandi More

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Excellent Car Buying Experience I know I am not an easy customer yet Chris and John were always patient and friendly with me and did everything they could to get the exact car I w I know I am not an easy customer yet Chris and John were always patient and friendly with me and did everything they could to get the exact car I wanted which was a difficult task considering how late in the season I was buying this model. Yet, there were successful. This is why I have always bought cars at Honda of Ocala. More

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