Felix Matos
Felix Matos at Universal Nissan
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Felix Matos

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.9
95 Reviews

Dealership Experience

15 yrs, 11 mos

Industry Experience

23 yrs

Languages Spoken

English English

Spanish Spanish

4.9

95 Reviews

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95 Reviews of Felix Matos

April 27, 2024

Dealership Rating
Employee Rating

Try to have you pay more for the vehicle which was a different price online and inside the vehicle was a tad cheaper than what I paid for not even close Will not go back or tell my friends buy from th More

by MIGS76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alfonso Scurry

Apr 29, 2024

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava@universalnissan.com

April 22, 2024

Dealership Rating
Employee Rating

Deal was not what we talked about, we were also supposed to get a button fixed and 3 weeks later we can't get ahold of anyone. Truly felt like they took advantage of us with a quick slight of hand. More

by LEEFALLIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Gilberto Gortari

Apr 23, 2024

Universal Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava@universalnissan.com

February 28, 2024

Dealership Rating
Employee Rating

I purchased a second brand new car here and their sales/service topped the first car I bought. Once again, my car buying experience was awesome!!! Thank you Felix Matos & Luis Garcia! More

by Futurebuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Feb 28, 2024

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with Felix, Luis, and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 07, 2024

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Employee Rating

excelente servicio al cliente raul ruiz muy bueno y amable trabajo para poder obtener mi carro no fue el que quería pero me ayudo. More

by emmanuelr313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Ruiz

Feb 08, 2024

Universal Nissan responded

Thank you so much for your excellent review, Emmanuel! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 03, 2024

Dealership Rating
Employee Rating

Very friendly and welcoming environment. The process was great. Felix found me a great deal. Conversation was great More

by brittany.anderson
Recommend Dealer
Yes

Other Employees Tagged: Felix Matos

Feb 05, 2024

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Brittany, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 08, 2024

Dealership Rating
Employee Rating

Very profesional, respectful and easy going. Friendly and diligent. He is an asset to your company. I would highly recommend you. Keep up the good job. I would also appreciate the outstanding tr More

by KITTYMORALES007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Felix Matos, Eric Pulgarin

Jan 08, 2024

Universal Nissan responded

Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 07, 2024

Dealership Rating
Employee Rating

Our salesman and financial person were great. The only thing is being there for so long that was unpleasant. But our salesperson made it better. More

by KARAKLECKNER
Recommend Dealer
Yes

Other Employees Tagged: Felix Matos

Jan 07, 2024

Universal Nissan responded

Kara, Thank you for your very kind review. Felix and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 24, 2023

Dealership Rating
Employee Rating

Well deserving of a positive review! After researching and determining the new vehicle and features I wanted, I requested an emailed price quote from six larger Florida Nissan dealers wh More

by Trump Supporter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Carillo

Dec 26, 2023

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with out team to be a positive one! We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 24, 2023

Dealership Rating
Employee Rating

Excellent Sales associates Josh Lugo, did amazing job with helping find the right car for me and my wife, great Customer Service. More

by MVSUNSHINE90
Recommend Dealer
Yes

Other Employees Tagged: Felix Matos

Dec 26, 2023

Universal Nissan responded

Thank you for your comments on our team! We appreciate it and hope you have been enjoying your car! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 02, 2023

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Employee Rating

Professional and articulate Patient and courteous. Would recommend to others. Great expectations toward customer service More

by Godschild77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry

Dec 03, 2023

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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