John Stephens

Terrible customer service. VERY DIFFICULT to get a human to answer phone in Service. But it gets WORSE ! When I finally got a human on the line ( After FIVE tries) to ans VERY DIFFICULT to get a human to answer phone in Service. But it gets WORSE ! When I finally got a human on the line ( After FIVE tries) to answer a quick question about my flat tire. (as I'm on the side of the road changing in Cold weather), her response was, "All of our technicians are Busy". So I hung up and called another Dealer who I did NOT buy my Palisades from. They answered in 5 seconds put me through to a technician in 15 seconds and he answered my question and Saved the day! AVOID St Augustine Hyundai because they WONT be there when you Really need them. I won't be going back to them for Service again and Certainly wil NEVER buy another vehicle from them again More

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Please thank Tunde, my service advisor, the technicians, who serviced my car, and John, who was my shuttle service driver, for their excellent highly valued professional service. Thank everyone very much. who serviced my car, and John, who was my shuttle service driver, for their excellent highly valued professional service. Thank everyone very much. More

by ppatruno Verified Customer Verified Customer

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Danny was terrific. He explained what they did & even sent me a video. He even took the time to clean all my windows (like really clean them). The Hyundai of Saint Au He explained what they did & even sent me a video. He even took the time to clean all my windows (like really clean them). The Hyundai of Saint Augustine Service department continues to be top notch. More

by COUPONTERESA67 Verified Customer Verified Customer

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Great service. Good communication. Great hospitality. Amazing at explaining services rendered. Would recommend to others. Good communication. Great hospitality. Amazing at explaining services rendered. Would recommend to others. More

by Isaiah Verified Customer Verified Customer

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Service was excellent from start to finish. The advisor explained everything clearly, and the shuttle driver was also great and very professional. The advisor explained everything clearly, and the shuttle driver was also great and very professional. More

by Isaiah Verified Customer Verified Customer

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I like the new car! Very nice, drives well. Only using as an additional vehicle. Very nice, drives well. Only using as an additional vehicle. More

by JWANDAMBERSTEPHENS Verified Customer Verified Customer

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The service department, especially my service writer Danny, goes above and beyond to make sure I’m well taken care of. Danny, goes above and beyond to make sure I’m well taken care of. More

by MrsDrPain Verified Customer Verified Customer

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Dealer was able to get my vehicle in and repair it quickly. New facility is clean and well setup. quickly. New facility is clean and well setup. More

by agrandpre Verified Customer Verified Customer

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Justin was so great and so was everyone at Hyundai of St. Augustine. Thanks to John for the rides back and forth and for his funny wit. I was traveling to St. Augustine from NY and my AC went out. They got Augustine. Thanks to John for the rides back and forth and for his funny wit. I was traveling to St. Augustine from NY and my AC went out. They got me right in fixed AC and did my 60000 mile check up while I was here and fixed belts that were frayed and cracked. I can't thank all of you enough and know that I have a nice safe car for my trip back north. More

by Linda Verified Customer Verified Customer

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Outstanding from the moment I rolled up to your garage. Everyone was wonderful, your showroom is gorgeous. I enjoyed every moment I spent there. Thank you! Everyone was wonderful, your showroom is gorgeous. I enjoyed every moment I spent there. Thank you! More

by ronitcohn Verified Customer Verified Customer

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