John Williams

Great customer service as always! They were able to answer all my questions! Highly recommend! They were able to answer all my questions! Highly recommend! More

by brewtus0717 Verified Customer Verified Customer

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A good experience, with thorough video explanation of works and items checked and levels that they were at with pictures given. I believe that this can be a plus to illustrate what is truly needed and ne works and items checked and levels that they were at with pictures given. I believe that this can be a plus to illustrate what is truly needed and necessary for maintaining the vehicle in top performance condition. More

by DEACONGREGCLODI Verified Customer Verified Customer

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The part came in and it’s fixed. Don’t know what else to write Don’t know what else to write More

by Msshorty3242 Verified Customer Verified Customer

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Always a great experience at Court Street Ford in Bourbonnais! Wonderful team, great service, honest employees. Bourbonnais! Wonderful team, great service, honest employees. More

by OLIVIA24 Verified Customer Verified Customer

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Simple the best, and they like hearing about good they are, and that’s all I got…… are, and that’s all I got…… More

by minley1433 Verified Customer Verified Customer

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The quality of work has changed. I brought my car in 4 times to resolve a brake issue. Took my car somewhere else and the brake issue was fixed. Was also told from other mechanic t I brought my car in 4 times to resolve a brake issue. Took my car somewhere else and the brake issue was fixed. Was also told from other mechanic that I had a strut issue. MT struts were replaced on November by court st Ford. I have been a loyal customer for years. I don't trust them anymore. More

by MSYOYOBROWN Verified Customer Verified Customer

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Court street and Art were able to diagnose and fix my vehicle in a timely manner. They were able to get my car right back into the shop and beat their estimate of the how long the repair would take vehicle in a timely manner. They were able to get my car right back into the shop and beat their estimate of the how long the repair would take More

by k.madsen98 Verified Customer Verified Customer

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Anthony was a great salesmen, wasn't gonna buy and he talked us right into it, have never had any trouble with court st ford. Everyone is so kind from sales to service. Thanks! talked us right into it, have never had any trouble with court st ford. Everyone is so kind from sales to service. Thanks! More

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Service department is on the ball, needed a BCM reprogrammed at my shop. Kenady called me right back and John Williams sent Kate out to do the job for us. Anytime I need Ford parts or service Cour reprogrammed at my shop. Kenady called me right back and John Williams sent Kate out to do the job for us. Anytime I need Ford parts or service Court Street Ford is the first place I call. More

by maintenance1 Verified Customer Verified Customer

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On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

by DOMOHAMBO Verified Customer Verified Customer

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