Johnathan Jimenez | Page 18

Great employees Jonathan was a great help. Even though we had him go all over the world for us, he excelled in customer service. Answered every question we had even i Jonathan was a great help. Even though we had him go all over the world for us, he excelled in customer service. Answered every question we had even if he had to do some research on it. Didn’t mind any request we threw at him. More

by praytorbc Verified Customer Verified Customer

Helpful 0

Report | Print

Comfortable, knowledgeable buying experience We went with the intention of buying and driving home the purchase the same day. The dealership and staff made this possible. They had the vehicle rea We went with the intention of buying and driving home the purchase the same day. The dealership and staff made this possible. They had the vehicle ready to test drive when we arrived. Customer care was incredible! More

by 2019 Verified Customer Verified Customer

Helpful 0

Report | Print

CUSTOMER SERVICE AT IT BEST Omg when i tell u the best service every. I feel comfortable everytime i come in! Especially when i get the cheese it’s and water LOL! From getting a Omg when i tell u the best service every. I feel comfortable everytime i come in! Especially when i get the cheese it’s and water LOL! From getting a car to having my car serviced it’s has been excellent Bill in service took care of me and was pleasant. I still thank Jessica for what she did. Serra Kia in TRUSSVILLE will continue to get my business for all services oil changes and all. This is what customer service is all about and i recommend anybody to go get a car from them and sign up for their services. Quality over quantity and that’s what they demonstrate. ??🙌🏾??. Bill thank you so much. Oh and the service is quick u do not have to wait that long at all. Pull your car in and before you know it they are done lol!!!! Y’all go and get y’all car from Kia and when it needs maintenance take it to them not express oil or nobody else let them service u!!!!! More

by ramsey2268 Verified Customer Verified Customer

Helpful 0

Report | Print

Overall positive experience from shopping and sales to final paperwork. Johnathan in sales had a helpful sales approach and Brenton helped when clarifications were needed in nego from shopping and sales to final paperwork. Johnathan in sales had a helpful sales approach and Brenton helped when clarifications were needed in negotiating terms. Completing the paperwork for sales and financing was pleasant and efficient as well. More

by CReeves Verified Customer Verified Customer

Helpful 0

Report | Print

Car smells of smoke. The car smelled of smoke when we viewed it but we were promised that the detailer would take car of the issue and we would have the car back the next The car smelled of smoke when we viewed it but we were promised that the detailer would take car of the issue and we would have the car back the next day so we agreed to purchase it. We made a mistake in purchasing it because when the car was delivered to us the car smelled as though nothing had been done to it. I ended up scrubbing the interior of the car with cleaner (you could see the caked on tar coming off of the interior on my rag) and spraying fabric freshener in it because the smell was intolerable. It is now very faint but you can still smell it. Since we received the car, we have had the windows down in it every day all day long to let the smell out but it just doesn’t help any at all. Johnathan set us up to bring the car in for a smokebomb and cabin filter replacement today at 2pm. When my husband dropped the car off, the mechanic gave him an attitude and told him that he wouldn’t have time to do a smoke bomb because he gets off at 3pm. When we came to pick up the car, it still smelled of smoke, so that didn’t fix the issue at all. I am so incredibly upset with this purchase. It is hazardous for my family’s health to be breathing in the air in that car and I am at a loss of what to do to rid this and I am incredibly frustrated at this point. More

by Gaherndon2013 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a bett They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a better experience. More

by Katrina 123 Verified Customer Verified Customer

Helpful 0

Report | Print

AMAZING! They were all so friendly, really helpful and was able to get me an AMAZING deal!!! Definitely going to buy from them again wouldn’t go anywhere else! They were all so friendly, really helpful and was able to get me an AMAZING deal!!! Definitely going to buy from them again wouldn’t go anywhere else!! More

by horsleytrish Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was very nice. And frankie is nice person . Grea jo Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the en Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the end of the service they check with me to make sure all my needs are meet. More

by ajbcutnup Verified Customer Verified Customer

Helpful 0

Report | Print

Life saver my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible ev my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible even giving me a lift to the nearby hotel while they worked on my car I would highly recommend this dealership for all your car needs More

by Frankiegee Verified Customer Verified Customer

Helpful 0

Report | Print

Smooth and easy Everybody was very helpful and friendly the only thing I got mad about was they lied about how much total finance but we love the Sorrento! Everybody was very helpful and friendly the only thing I got mad about was they lied about how much total finance but we love the Sorrento! More

by iloveaddie4ever Verified Customer Verified Customer

Helpful 0

Report | Print