Johnnie Taylor
Johnnie Taylor at Five Star Subaru of Grapevine

Johnnie Taylor | Page 4

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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139 Reviews
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139 Reviews

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139 Reviews of Johnnie Taylor

February 08, 2023

Dealership Rating
Employee Rating

Great job and excellent customer service. They are the best in DFW and north Texas More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Feb 09, 2023

Five Star Subaru of Grapevine responded

Hello Oscar, It is always great to know our Five Star Subaru guests found our services efficient and transparent. Thank you for rating your visit and let us know when you need another appointment at 817-438-1700. We hope to always be your first call for your vehicle needs. Safe travels, Dylan Hulme, Service Director

February 04, 2023

Dealership Rating
Employee Rating

Great experience with a knowledgeable and personable staff. Was keep apprised of every step in the maintenance process. More

by dsperry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Five Star Subaru of Grapevine responded

Dsperry, Thank you for choosing the Five Star Subaru team for the care of your car. Johnnie and our techs continue to be available for questions at 817-438-1700. Keeping you safe and knowledgeable about your Subaru is a goal. Best Regards, Dylan Hulme, Service Director

January 29, 2023

Dealership Rating
Employee Rating

Excellent! !!!!!!!!!’your Service is Exceptional!!!!and has been great over the last 4 plus years I have depended on you to take great care of the service on my More

by Jerry.McDonald 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Z

Jan 30, 2023

Five Star Subaru of Grapevine responded

Jerry, Thank you for rating your service visits at Five Star Subaru. We want to keep you in your Outback for many more years. Let us know when you have maintenance questions any time at 817-438-1700. Your loyalty is appreciated! Best Regards, Dylan Hulme, Service Director

January 07, 2023

Dealership Rating
Employee Rating

5 Star Grapevine Subaru has the best Service Department. Mike always gets my car taken care of quicky, makes sure the service was done properly and all the requested service items were completed. I always More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Mike Ohanesian

Jan 11, 2023

Five Star Subaru of Grapevine responded

Thank you, Nugrammi! We appreciate serving you at Five Star Subaru. Any time you have care concerns or need our advice, let us know at 817-438-1700. We are here for you. Take Care, Dylan Hulme, Service Director

December 15, 2022

Dealership Rating
Employee Rating

Excellent people , very helpful getting what you need done and letting you know how to get it done More

by gemmeshelter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Dec 16, 2022

Five Star Subaru of Grapevine responded

Gemmeshelter, Sharing our automotive advice is a priority at Five Star Subaru. When you need Mike, Johnnie, or my knowledge, we welcome your calls at 817-438-1700. Helping you stay informed about the care of your Subaru is the goal. Thank you, Dylan Hulme, Service Director

December 13, 2022

Dealership Rating
Employee Rating

Clean comfortable waiting area. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. More

by Frederick
Service Price Transparency
Recommend Dealer
Yes
Dec 14, 2022

Five Star Subaru of Grapevine responded

Thank you, Frederick, for sharing your Five Star Subaru service experience. Communication continues to be key and we welcome additional questions at 817-438-1700. Let us know how we can help you enjoy your Subaru. Safe travels, Dylan Hulme, Service Director

November 05, 2022

Dealership Rating
Employee Rating

Had to return twice for a bad battery problem. First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? More

by Edwardagura@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky

Nov 06, 2022

Five Star Subaru of Grapevine responded

Edward, We appreciate hearing your candid comments. When you have questions about your service visit, I welcome your questions at dhulme@sampack.com or 817-438-1700. I want to assure you that we value the opportunity to help you. Sincerely, Dylan Hulme, Service Director

October 06, 2022

Dealership Rating
Employee Rating

It was great working with Johnnie Taylor, very professional and helpful. Will definitely recommend him for any work. More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2022

Five Star Subaru of Grapevine responded

Ricardo, We are grateful to help you care for your car at Five Star Subaru. Thank you for recognizing Johnnie! When you have future maintenance or repair concerns, we look forward to scheduling another appointment at 817-438-1700. Safe travels! Best Regards, Tony Hooman, General Manager

October 02, 2022

Dealership Rating
Employee Rating

I already did that on the request from Five Star Subaru of Graoevine THEY ARE TERRIFIC More

by cfsscharff
Recommend Dealer
Yes
Oct 04, 2022

Five Star Subaru of Grapevine responded

Cfsscharff, We appreciate you and your business at Five Star Subaru. Johnnie and our service staff welcome the chance to address future vehicle needs. Let us know how we can help at 817-438-1700. Thank you, Tony Hooman, General Manager

September 27, 2022

Dealership Rating
Employee Rating

Excessive wait times (2 months! ) for a service appointment even for simple service requests. Left a voicemail requesting a call back and was not reached out to More

by Mallory
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jon Zablosky , Katie

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