Johnny Case
Johnny Case at Frankfort Toyota
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Johnny Case | Page 5

Assistant Service Manager

Frankfort Toyota

1001 Leestown Road
Frankfort, KY 40601

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142 Reviews
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142 Reviews

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142 Reviews of Johnny Case

October 02, 2019

Dealership Rating
Employee Rating

Two thumbs up. Outstanding service from an outstanding Dealership. Highly recommend Frankfort Toyota. Thanks Mike, Eric, Steve and the entire crew for the special treatment! More

by Tim
Recommend Dealer
Yes
Oct 03, 2019

Frankfort Toyota responded

Thank you for your business Tim. Please do not hesitate to let us know if we can be of assistance.

October 02, 2019

Dealership Rating
Employee Rating

Always a great service experience, they never push unnecessary services on you, always helpful, and enjoyed the chocolate chip cookies on my most recent visit More

by DCurtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2019

Frankfort Toyota responded

Thank you for coming in and entrusting us with the care of your vehicle. We appreciate your business.

October 01, 2019

Dealership Rating
Employee Rating

Service department is terrific! Personalized care. The customer service is helpful, friendly, and knowledgeable. The waiting area is comfortable, pleasant, and stocked with water, various coffees and snac More

by AjnmjjkN
Recommend Dealer
Yes
Oct 02, 2019

Frankfort Toyota responded

It is wonderful to hear about your experience with us and noticed the personal attention we strive to give all of our guests. Thank you so much for your business.

October 01, 2019

Dealership Rating
Employee Rating

Great service and the service was completed in about half the time expected. They were knowledgeable and prepared for my questions. I appreciated their advice More

by Soccerdad4life
Recommend Dealer
Yes

Other Employees Tagged: Beth Kaiser , Clay Guthrie

Oct 02, 2019

Frankfort Toyota responded

It was our pleasure to assist you. Thank you for coming in.

October 01, 2019

Dealership Rating
Employee Rating

I get excellent service any time I come into Toyotas dealership. The service department goes over all items completed during service calls and answers any questions you have concerning your vehicle More

by Happy customer
Recommend Dealer
Yes
Oct 02, 2019

Frankfort Toyota responded

It was wonderful to hear about your positive experiences in our service department. Thank you for your business and for choosing Frankfort Toyota.

October 01, 2019

Dealership Rating
Employee Rating

Not until they stop getting oil all over the Underneath of my truck after an oil change I’ve been with them for 8 years More

by Kenneth
Recommend Dealer
No
Oct 02, 2019

Frankfort Toyota responded

We apologize for your frustration with us during your service visit. Please do not hesitate to contact us at 502-695-1500 or simply stop back by at your convenience so we can remedy the situation for you. As always , Frankfort Toyota appreciates your business and look forward to hearing from you.

September 27, 2019

Dealership Rating
Employee Rating

Service Completed recall service. Service was completed in a timely manner. Staff were friendly and helpful. I would recommend Toyota of Frankfort to others More

by S Hughes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2019

Frankfort Toyota responded

Thank you for your business and the recommendation.

September 26, 2019

Dealership Rating
Employee Rating

Great Service...Every Time I can’t speak highly enough about the quality and speed of service every single time I visit Frankfort Toyota. I will always pass up Lexington to dri More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beth Kaiser, Geogie Ricketts

Sep 27, 2019

Frankfort Toyota responded

We appreciate you going to the extra distance for us Sam. Thank you so much for your business and confidence in our Service Department.

September 26, 2019

Dealership Rating
Employee Rating

Great Customer Service! I always have a pleasant time when getting my car serviced. Not only are they super nice, but they get stuff done quick! I just had a baby a couple mo More

by Aerial
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Woods, Beth Kaiser, Geogie Ricketts , Judy Hensley

Sep 27, 2019

Frankfort Toyota responded

Congratulations! That is wonderful to hear about the addition to your family. Thank you for choosing to service with us . We are looking forward to seeing you again in the future.

September 11, 2019

Dealership Rating
Employee Rating

Great experience It was so easy to make an appointment online and the customer service representative , Johnny, was great to work with. The shuttle service made it eas More

by apatters8086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 12, 2019

Frankfort Toyota responded

That is our goal from making an appointment to taking delivery of your vehicle, to make it as easy as possible. Thank you very much for your business.

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