Johnny Case
Johnny Case at Frankfort Toyota

Johnny Case | Page 5

Assistant Service Manager

Frankfort Toyota

1001 Leestown Road
Frankfort, KY 40601

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5.0
148 Reviews
5.0

148 Reviews

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148 Reviews of Johnny Case

October 08, 2019

Dealership Rating
Employee Rating

Pet-friendly, Fixed my brakes on a busy Saturday.. I stopped in Frankfort Toyota on my way from North Dakota to South Carolina due to a rear brake issue. The Service Dept. (Jessica K. & Johnny C.) fixe More

by Gary H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Kaiser

Oct 09, 2019

Frankfort Toyota responded

Sorry to hear this happened to you on a road trip, we are glad we could be of assistance and get you back on the road. Thank you for your business and please let us know anytime we can be of assistance.

October 04, 2019

Dealership Rating
Employee Rating

Excellent customer service, clean environment, Excellent customer service, clean environment, convenient, time sensitive, easy drop off and pick up and the coffee and donuts hit the spot. Keep More

by JHOWARD605
Recommend Dealer
Yes

Other Employees Tagged: Doug Doris

Oct 07, 2019

Frankfort Toyota responded

Thank you for your business and the review. We appreciate your feed back.

October 04, 2019

Dealership Rating
Employee Rating

I love Frankfort Toyota. From sales to parts to service, the employees go above and beyond. I won’t go anywhere else for service and I will definitely be buying my next vehicle here. More

by HappyCamper
Recommend Dealer
Yes

Other Employees Tagged: Beth Kaiser, Geogie Ricketts

Oct 07, 2019

Frankfort Toyota responded

Fantastic! That is wonderful to hear. Thank you for your faith in us, we appreciate your business.

October 04, 2019

Dealership Rating
Employee Rating

Awesome staff and always willing to do what it takes to make your trip like home. Nicest Toyota staff I’ve met. Always make sure to get what you ask for More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Buffin , Doug Doris

Oct 07, 2019

Frankfort Toyota responded

Thank you for choosing us for your servicing needs. We appreciate your business and look forward to seeing you again in the future.

October 03, 2019

Dealership Rating
Employee Rating

Frankfort Toyota’s service department is fantastic! The customer service is first class. I take all my vehicles there for service and the staff are always courteous, professional, and call me by name. More

by Jgalliers
Recommend Dealer
Yes
Oct 04, 2019

Frankfort Toyota responded

We certainly appreciate your business here at Frankfort Toyota. Thank you for choosing our service department for the care of your vehicles.

October 02, 2019

Dealership Rating
Employee Rating

Always a great service experience, they never push unnecessary services on you, always helpful, and enjoyed the chocolate chip cookies on my most recent visit More

by DCurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2019

Frankfort Toyota responded

Thank you for coming in and entrusting us with the care of your vehicle. We appreciate your business.

October 02, 2019

Dealership Rating
Employee Rating

Two thumbs up. Outstanding service from an outstanding Dealership. Highly recommend Frankfort Toyota. Thanks Mike, Eric, Steve and the entire crew for the special treatment! More

by Tim
Recommend Dealer
Yes
Oct 03, 2019

Frankfort Toyota responded

Thank you for your business Tim. Please do not hesitate to let us know if we can be of assistance.

October 02, 2019

Dealership Rating
Employee Rating

We have now used Frankfort Toyota for two services. They are very efficient, friendly and very thorough. They got me in at my scheduled time and made sure my questions were answered More

by Beth
Recommend Dealer
Yes
Oct 03, 2019

Frankfort Toyota responded

Thank you for coming to us for your service needs. We appreciate your business and please let us know anytime we can be of assistance.

October 02, 2019

Dealership Rating
Employee Rating

Not until they stop getting oil all over the Underneath of my truck after an oil change I’ve been with them for 8 years More

by Kenneth
Recommend Dealer
No
Oct 02, 2019

Frankfort Toyota responded

We apologize for your frustration with us during your service visit. Please do not hesitate to contact us at 502-695-1500 or simply stop back by at your convenience so we can remedy the situation for you. As always , Frankfort Toyota appreciates your business and look forward to hearing from you.

October 01, 2019

Dealership Rating
Employee Rating

I get excellent service any time I come into Toyotas dealership. The service department goes over all items completed during service calls and answers any questions you have concerning your vehicle More

by Happy customer
Recommend Dealer
Yes
Oct 02, 2019

Frankfort Toyota responded

It was wonderful to hear about your positive experiences in our service department. Thank you for your business and for choosing Frankfort Toyota.

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