Johnny Lee | Page 3

I have honestly tried to refrain from writing a review about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the purchasing process for my vehicle over the phone. My sales guy was great. And Raymond Brown was a great person to handle my problems. But here comes the bad: The car was sold to me with a HUGE warp in the door, that I unfortunately did not see when I drove it off the lot. The reason I didn’t see it is because it was dark, and the lighting did not highlight the warp. When I contacted the dealership, the next day saying there was something wrong with my vehicle and I didn’t do it, they told me I could pay to get it fixed. THANK GOD they posted that vehicle with the warp in it so I could prove they sold it to me that way. PS I didn’t see the warp in the photos myself until I had to prove I didn’t do it. I also had to essentially contact them to get my vehicle back when it was done, instead of them contacting me. I will say the plus is they did come pick up my car and loan me another. Very nice. The icing: the warranty. I paid an astronomical price for my warranty through the dealership, thus with learning that and having buyer’s remorse I wanted to cancel it. The canceling process was horrible: I called 2 days later and emailed time and time again to work on getting cancelled without hearing back. I was told Nicholas was busy when I called, but he told me he was out sick. Which one was it? With that being said, we finally got the ball rolling for it to be done incorrectly. My paperwork was sent over to the warranty company with no dates or signatures, so they didn’t start the cancellation process. Thank gosh the warranty company had it on file that I called about cancellation prior so instead of prorating my refund they gave me 100% back. But this took over some weeks, due to the dealership. I had to do their work for them. Next they finally get the money. My warranty in total is $5,246. But they only sent BOA $4,400. Where is the other portion I called that warranty company, and they said the second warranty was cancelled. Where is the money and why was it not sent? It’s so sad because I remember the day I went in I was sooo happy and left happy. Now here I am, just sad and disappointed. I didn’t want to have to write this review, but this is the most unreasonable customer service for someone who just wants things done correctly. I sent two emails just this week, which weren’t given a response, thus, the reason for my review. I am pretty patient, but this is JUST NOT RIGHT! O and technically I never got my money back for the ferry you guys say you give! :) More

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Had an incredible experience with Mr. Juan Salamanca and Mr.Enrique Ball. Traded-in my old car for a CPO civic. Extremely satisfied with the deal and the service Juan Salamanca and Mr.Enrique Ball. Traded-in my old car for a CPO civic. Extremely satisfied with the deal and the service More

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Mariano Rivera Honda continues to impress. They have friendly sales & service staff that are professional and helpful. They go above & beyond every time I am there. They simply blow all other They have friendly sales & service staff that are professional and helpful. They go above & beyond every time I am there. They simply blow all other Long Island Honda dealers out of the water. More

by CHACANA27 Verified Customer Verified Customer

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Mr Lee was my salesman who made a purchase a breeze. A really honest gentleman. A really honest gentleman. More

by kkonyo Verified Customer Verified Customer

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Very friendly & professional group of workers. The place was very clean. My salesman Johnny Lee was excellent. The place was very clean. My salesman Johnny Lee was excellent. More

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Great deals and excellent customer service Got my vehicle the same day good or bad credit you get a vehicle vehicle the same day good or bad credit you get a vehicle More

by Dr7009717 Verified Customer Verified Customer

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Everyone at Mariano Rivera Honda are super friendly, caring and professional. I am so glad this establishment was opened near by from where I live. I'm very happy with the attention I get every time I caring and professional. I am so glad this establishment was opened near by from where I live. I'm very happy with the attention I get every time I go in. More

by mritztorres Verified Customer Verified Customer

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The entire staff at this dealership are attentive, respectful and easy to work with. It was a pleasure purchasing a car there, and I would highly recommend it to others. respectful and easy to work with. It was a pleasure purchasing a car there, and I would highly recommend it to others. More

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i get excellent service and sales from the dealership. It its worth the 50 mile drive for me to deal with good people and service It its worth the 50 mile drive for me to deal with good people and service More

by Edludemann Verified Customer Verified Customer

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The team worked with me and fit my budget into the car. I was very pleased with the openness and honesty of the process. I was very pleased with the openness and honesty of the process. More

by etsantes Verified Customer Verified Customer

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