Johnny Pinson

BEST xxxx DEALERSHIP AROUND!!!! I purchased my 2017 QX80 from Martin Milton in August 2018. In November 2019 I had to have repairs on the vehicle due to frame damage neither I, nor I purchased my 2017 QX80 from Martin Milton in August 2018. In November 2019 I had to have repairs on the vehicle due to frame damage neither I, nor the dealership were aware. After having the repairs completed, the body shop informed me that this condition would persist due to the frame damage which had not been on the Carfax report that my salesperson (Jeff Wilson) provided me. They shared further that in order to correct the situation so that it would not recur, I would have to have the damage to frame repaired. They recommended that I take the vehicle back to Milton Martin - where I had purchased it - and make them aware of the situation and ask that they correct it. And, if they would not, they (the body shop) would correct it for me - at cost, of course). Though apprehensive [that Milton Martin would own this issue and correct it] I drove back up to the dealership and presented my circumstances to Mr. Mark Boggs, General Manager. I was pleasantly surprised - at the integrity and willingness to address the issue! After having spoken with Mr. Hinsman - 0ne of the managers - who promised me he would push the matter up to his General Manager, I honestly did not expect the forthrightness with which Mr. Boggs approached the matter. When I arrived on Thursday morning, Mr. Boggs, accompanied by Mr. Jeff Wilson - the salesman who sold me the vehicle - asked me to come into his office. As we sat, Mr. Boggs asked outright, "Mr. Jackson what are you looking to be done here?" To which my response was very simple and direct: I bought the vehicle I searched for through my bank (USAA), it's what I wanted and I just want it to be repaired properly. Mr. Boggs response was music to my ears! He immediately shared that the info we received when the original Carfax was pulled as I purchased the vehicle did not indicate any damage to the frame - or, for that matter, no damage was reported at all - and as such, he felt compelled to see what they could do to address the matter. I was relieved! I had it in my mind that I was in for a long and arduous endeavor to have my vehicle properly repaired. Mr. Boggs, Mr. Pinson, Mr. Wilson - you gentlemen have definitely left an impression with and on me!! If ever USAA should point me in your direction again to acquire the vehicle of my choice - I will happily drive the 64 miles from the ATL to acquire it. YOU GUYS ROCK!!! SEMPER FI!!! More

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Purchase of new Pilot Prior to going to the dealership from another town, my husband called the manager to introduce himself and to tell him what we were looking for. When Prior to going to the dealership from another town, my husband called the manager to introduce himself and to tell him what we were looking for. When we arrived, the manager greeted us, introduced us to the salesman he had selected. They had a vehicle ready for us to drive and later allowed us to look at/drive a couple of other ones. We were treated wonderfully by everyone. Our salesman was gracious, professional and extremely knowledgeable. He closed a sale for us and we are delighted More

by jmkelly87 Verified Customer Verified Customer

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Oil change Fast reliable service. The folks at Honda are great, I have never felt presured to get service on my car thats not needed. Honest and effective Fast reliable service. The folks at Honda are great, I have never felt presured to get service on my car thats not needed. Honest and effective More

by terri.hovey Verified Customer Verified Customer

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Curtious, thorough, routine sevice. Ms. Castleberry, Susan, Jane, Robert and his boys are all as pleasant and quick to help me as anybody could be. Please be sure the LEGISTATOR sees my Ms. Castleberry, Susan, Jane, Robert and his boys are all as pleasant and quick to help me as anybody could be. Please be sure the LEGISTATOR sees my comments. More

by choc3180 Verified Customer Verified Customer

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Always eager to help / trustworthy/ Robert and Tot Most always good experience as I have been coming to Milton Martin starting in the 80’s Over the years it has improved so I have been a loyal Custome Most always good experience as I have been coming to Milton Martin starting in the 80’s Over the years it has improved so I have been a loyal Customer due to Butch and Robert Thomas. The extended hours and shuttle 👍 More

by alicewsilvers Verified Customer Verified Customer

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