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Jon Lane
Jon Lane at Toyota of Scranton

Jon Lane

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Jon Lane

February 16, 2026

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Employee Rating

Excellent dealership, my service provider Mr Jonathan Lane is knowledgeable and always helpful. High five to Mr Lane and the dealership. More

by SAMI786
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Feb 16, 2026

Toyota of Scranton responded

SAMI786, Thank you so much for the great feedback! We truly appreciate you taking the time to share your experience with us. Jonathan Lane is a valued member of our team, and we’re glad to hear he continues to provide knowledgeable and helpful service. We’ll be sure to share your “high five” with him! We look forward to seeing you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

January 12, 2026

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She was very helpful, friendly, and knowledgable. Place was very clean and inviting as usual. More

by mikelrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Ashley Ochwat, Jason Palmigiano

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Jan 13, 2026

Toyota of Scranton responded

mikelrc, Thank you for sharing your experience. I’m glad to hear she was helpful, friendly, and knowledgeable, and that our dealership felt clean and inviting as always. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you again. Warm regards, MJ Preno VP of Guest Experience

January 08, 2026

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Excellent customer service and care is what you expect and get at Toyota of Scranton More

by SAMI786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Toyota of Scranton responded

SAMI786, Thank you for taking the time to share your experience. Providing excellent customer service and genuine care is very important to us, and we’re happy to hear that’s exactly what you received at Toyota of Scranton. We appreciate you being part of our Toyota family. Warm regards, MJ Preno Vice President of Guest Experience

December 22, 2025

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Jonathan is incredibly nice and very good at his job. I had to try to expedite my service visit due to an upcoming medical appointment. He took care of everything very nicely! Super nice guy and a great More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Edwards

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Dec 23, 2025

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

December 04, 2025

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Very smooth. Jonathan my service rep was excellent!! Very pleased with the service. Thank you More

by TAP1IN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

Toyota of Scranton responded

TAP1IN, Thank you for taking the time to share your experience! We’re glad to hear everything went smoothly and that Jonathan provided excellent service. Your satisfaction means a great deal to us. We truly appreciate you choosing Toyota of Scranton and look forward to assisting you again! Warm regards, ~The Service Team Toyota of Scranton

October 11, 2025

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Employee Rating

Best overall service department I have ever seen. Not only the expertise,but also the customer care experience. More

by BILLFAULK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Toyota of Scranton responded

BILLFAULK56, Thank you so much for your wonderful feedback! We’re thrilled to hear that our Service Team delivered both the expertise and customer care you deserve. Providing an exceptional experience for every guest is what we aim for each day — we truly appreciate your trust and kind words! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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