Matthew Edwards

Toyota of Scranton responded

MooseMarcen, We’re glad your service visit felt easy and comfortable from the time you booked your appointment through your time in the waiting area. It’s also nice to hear the front desk was helpful along the way. Thank you for taking a moment to share your experience. With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

Joshua, we’re genuinely sorry to hear that your recent visit left you feeling this disappointed. We can certainly understand how waiting that length of time, only to learn the tire could not be repaired and that a replacement was not readily available, would make for a difficult service experience. We also understand why your concerns about the replacement tire and its compatibility with the other tires on your AWD vehicle would be important to have addressed. If you’re willing, please reach out to our service team directly so we can review this with you and make sure your concerns receive the attention they deserve. We’d welcome the chance to talk through what happened and address the concerns you raised about the tire replacement. Respectfully, The Toyota of Scranton Team

Toyota of Scranton responded

Nick, it means a lot to have earned your trust for a second lease with us. We’re so glad you’ve had such positive experiences with both our sales and service teams. Thank you for continuing to choose Toyota of Scranton. We truly appreciate your support! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

Peggy, we’re glad to hear your experience with us was excellent, and we’re sorry for the frustration caused by receiving multiple review requests. Thank you for bringing this to our attention, and we appreciate you taking the time to share your feedback. Warm Regards, The Toyota of Scranton Team

Toyota of Scranton responded

It’s great to hear Matthew took the time to clearly explain your options and helped make the service process easier to navigate. We’re grateful for your confidence in our team and truly appreciate your recommendation. With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

Kreinberg, glad to hear your service visit at Toyota of Scranton went so well. It's great knowing the team was able to take good care of your vehicle and be helpful along the way. Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JFORD9523, Thank you for your wonderful review! We're truly honored that you choose to travel an hour to trust our team with your vehicle's maintenance. Knowing that our professionalism and service make the trip worthwhile means so much to us. We sincerely appreciate your loyalty and encouragement, and we'll keep working hard to provide the experience you've come to expect. We look forward to seeing you again on your next visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDELORENZO50, Thank you for your wonderful 5-star review! We're delighted to hear that you consistently receive great service and that our team always takes the time to make sure your needs are met. Providing exceptional care and creating a positive experience for every guest is what we strive for each day. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again on your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

KASH5, Thank you for taking the time to share your feedback. We're sorry to hear your experience did not fully meet your expectations, but we truly appreciate your recognition of Mary Jo and Franko. We will be sure to share your kind words with them. At Toyota of Scranton, we strive to provide every guest with a positive experience, and we value feedback like yours as it helps us continue to improve. Thank you for giving us the opportunity to assist you, and we hope to have the chance to provide you with an even better experience in the future. Regards, The Team at Toyota of Scranton