Matthew Edwards

Toyota of Scranton responded

Kreinberg, glad to hear your service visit at Toyota of Scranton went so well. It's great knowing the team was able to take good care of your vehicle and be helpful along the way. Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JFORD9523, Thank you for your wonderful review! We're truly honored that you choose to travel an hour to trust our team with your vehicle's maintenance. Knowing that our professionalism and service make the trip worthwhile means so much to us. We sincerely appreciate your loyalty and encouragement, and we'll keep working hard to provide the experience you've come to expect. We look forward to seeing you again on your next visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDELORENZO50, Thank you for your wonderful 5-star review! We're delighted to hear that you consistently receive great service and that our team always takes the time to make sure your needs are met. Providing exceptional care and creating a positive experience for every guest is what we strive for each day. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again on your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

KASH5, Thank you for taking the time to share your feedback. We're sorry to hear your experience did not fully meet your expectations, but we truly appreciate your recognition of Mary Jo and Franko. We will be sure to share your kind words with them. At Toyota of Scranton, we strive to provide every guest with a positive experience, and we value feedback like yours as it helps us continue to improve. Thank you for giving us the opportunity to assist you, and we hope to have the chance to provide you with an even better experience in the future. Regards, The Team at Toyota of Scranton

Toyota of Scranton responded

JEISSONCASTROC, Thank you for your wonderful review! We are delighted to hear that you received excellent service and that our team was able to make the process easy and comfortable for you. Providing clear communication and a welcoming experience for all our guests, including our Spanish-speaking customers, is very important to us. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOE.TUTMOSES, Thank you for taking the time to share your experience! We are very pleased to hear that you found our team courteous, friendly, and attentive throughout your visit. Keeping our guests informed during the service process is an important part of providing a great experience, and we're glad our team kept you updated every step of the way. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi John, Thank you for sharing your experience! We’re so glad to hear Matthew provided polite and professional service, answered all of your questions, and kept you informed throughout your visit. Clear communication and keeping our guests updated are so important, and we appreciate you recognizing his efforts. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

YARIROD, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been polite, respectful, and attentive to your concerns. Providing that level of care to our guests is very important to us. Thank you for choosing Toyota of Scranton. We look forward to assisting you again whenever you need us! Warm regards, ~The Service Team Toyota of Scranton