Jon Mertz

Have used Toyota Knoxville for my vehicles service for over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my con over 20 years! Always have gotten friendly and professional service from advisor Jon Mertz. He responds quickly and efficiently to any and all my concerns. More

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Amazing!!! Michael Haun goes above and beyond for the customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as a teaching lesson for his advisor. I am a lifetime Toyota KNOXVILLE customer. Thank you!! More

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Service dept has no clue what they are doing but are great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and coerced them into a transmission flush at a ridiculous price and then tried to overcharge them when time to pay. By the way, the transmission crapped out on their way home and could have caused a wreck. Don't trust them and go somewhere else. More

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Better than expected The check engine light was on, so I took it in to Toyota, Turkey Creek, Knox, Tn. They had every chance to rip me off, but they didn't. The gas cap wa The check engine light was on, so I took it in to Toyota, Turkey Creek, Knox, Tn. They had every chance to rip me off, but they didn't. The gas cap was not tightened, and they did not drum up charges. They told me exactly what the problem was, and I couldn't be more pleased. They always meet or surpass my expectations and are very integrous. More

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Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

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Very Accommodating! I had an appointment at 1:30 and brought my car in one hour early. I had someone picking me up and that was the time that worked for them. I was sur I had an appointment at 1:30 and brought my car in one hour early. I had someone picking me up and that was the time that worked for them. I was surprised when they messaged me and said the car was ready before 1:30 (the appointment time). The service provider was super nice and answered questions I had very patiently and professionally. They definitely aim to please! More

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Autoglass Replacement I would absolutely recommend Toyota Knoxville to anyone for a car purchase or service. I have been a customer there for 12 years and have always been I would absolutely recommend Toyota Knoxville to anyone for a car purchase or service. I have been a customer there for 12 years and have always been treated fairly. I have purchased three automobiles from Toyota Knoxville and their sales department and service department are the best I have experienced in 63 years of automobile ownership! More

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Toyota Knoxville is the best Toyota Knoxville’s service department is very professional, honest, and reasonably priced! I will continue use them until I just wear the vehicle out! Toyota Knoxville’s service department is very professional, honest, and reasonably priced! I will continue use them until I just wear the vehicle out! I have always gotten straight advice from every service manager. More

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Outstanding experience from start to finish! I was able to schedule online. Greeted immediately by a friendly associate, Jon, who reviewed my car's needs and explained the process and charge expe I was able to schedule online. Greeted immediately by a friendly associate, Jon, who reviewed my car's needs and explained the process and charge expectations for the evaluation. The waiting area was very comfortable, TV, reading material, complimentary coffee (tasty!), hot tea, and soda. They have an actual cafe right there in the waiting area; I brought snacks with me so I didn't try them but others were mentioning that they enjoyed their food. The women's bathroom was extremely clean and smelled nice. Jon explained clearly the technician's findings and recommendations. He gave me plenty of time to consider my decision and then tell the team my decision. The cashier was very friendly. Thank you all!! More

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Toyota Care Stop I received the free oil change for new cars. Oil change service was quick and with a complimentary car wash! Got a text message when the work was comp I received the free oil change for new cars. Oil change service was quick and with a complimentary car wash! Got a text message when the work was complete. Great job TOK! More

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