Jon Piansky | Page 2

Excellent, quick and efficient service. I always know that my car is in great hands. I would easily recommend their service to anyone. Great overall. that my car is in great hands. I would easily recommend their service to anyone. Great overall. More

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NICE WHEN SELLING YOU A CAR...HORRIBLE WHEN YOU NEED IT SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that they make false promises just to make a sale. When we purchased our Jeep, we were presented with a sales pitch to buy a Lifetime Warranty for the vehicle. We were told that it would give us top notch service whenever we needed it as well as a loaner car, whenever our car was in for this 5-star service. Five days ago, we went to pick up our 8-year-old son from football practice and the dashboard on our Jeep lit up like a Christmas tree and the whole thing just died. We had it towed to East Hills Chrysler Jeep Dodge Ram, since this is where we bought it and was made all of these promises. My husband called the service department first thing in the morning, to explain what happened and see about getting a loaner vehicle. He was told by Jon in Service that they most likely would not even get around to checking out our vehicle that day (Thursday) and it may be as late as Monday before they even get to look at it. He was also informed that they had no loaners available for at least 2 weeks. He asked about the promises made when we bought the vehicle and the additional warranty and was basically told, too bad. When he then asked to speak to the general manager, he was put on the phone with Judy Burr, who was much less than pleasant. She was dismissive, did not seem to care at all and quite rude. My husband showed up at the dealership a couple of hours after this whole unpleasant phone experience, to get tools out of our Jeep, that he needed for work. He pulled into the parking lot, right next to 2 workers who were standing there on their phones. He opened the back of our unlocked Jeep and loaded over $2,000 worth of tools into the back of our Escalade. Not one of the workers looked up or questioned what he was doing. He then drove around to the front and went into the dealership to question if this is how they always operate, without any regard to their customer's belongings or good customer service in general. Once again, nobody seemed to care at all. It is now Monday and they informed us that our Jeep needs a new alternator and PCM. Although both covered by the warranty, they advised that the parts will not be in until September 21st and they still don’t have any loaner vehicles. That means they will have my Jeep for over a month and they will not even provide any loaner for us to use! Both my husband and I are First Responders and work overnight in different locations, not to mention our 6 kids who are going to be starting school and activities next week. We need a 2nd vehicle and are now forced to pay an arm and a leg for a rental, since they had no loaners, like they promised. The customer service at this dealership is extremely lacking. Although our 2 teenage sons both want Jeeps, I can guarantee that we will NOT be purchasing them from this location and perhaps from any FCA brand at all, if this is how they treat their customers. More

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Came for a problem with my jeep, the service department was very organized and everyone was ready and available to help. Jon made the process smooth and got me in and out was very organized and everyone was ready and available to help. Jon made the process smooth and got me in and out More

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Great service. I was treated like family. Jon got me in right away and out just as fast. Great experience at East hills. Will definitely be back right away and out just as fast. Great experience at East hills. Will definitely be back More

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East Hills Chrysler provided top-level service. Jon is an excellent communicator, friendly, and accommodating. The lounge area is clean and offered coffee and wi-fi. Thumbs up! excellent communicator, friendly, and accommodating. The lounge area is clean and offered coffee and wi-fi. Thumbs up! More

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Very organized. Excellent service. Everyone I worked with was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue an was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue and ordered a new radio right away. Marc Seigel kindly expedited the replacement and also noted a tear in a wiper blade. Of which when I asked to get fixed, he got a very nice serviceman to do it right away. The gentleman in the parts department was also friendly and accomodating. I would highly recommend East Hills Chrysler Jeep Dodge Ram Service Center. I am giving everyone in the service department 5 stars since they all seemed to work in a team effort. More

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Outstanding service from Jon - quick assessment of issues and superb communication throughout the repair process. Overall experience was excellent and as an owner of 4 Jeeps, I will call Jon with any service and superb communication throughout the repair process. Overall experience was excellent and as an owner of 4 Jeeps, I will call Jon with any service needs. More

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I recently had a problem with my forward collision and lane sense not working on my 2014 Jeep Cherokee. Service Advisors Mike Casey and Jon Piansky were both very helpful to me in having my vehicle repai lane sense not working on my 2014 Jeep Cherokee. Service Advisors Mike Casey and Jon Piansky were both very helpful to me in having my vehicle repaired. They advised that my problem appeared to be a cruise control module issue. They had the fault traced, and the defective module ordered and replaced. I was also provided with a courtesy vehicle while my jeep was out of service. I was kept up to date on the part ordered status, and called immediately when my vehicle was ready for pick up. I am always more than satisfied when dealing with either Mike or Jon, and consider both gentleman as a true refection of the value in being a customer at East Hills. More

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Service was quick and efficient. The sales manager listened to all of my concerns. As always, I am very pleased with the service at East Hills. listened to all of my concerns. As always, I am very pleased with the service at East Hills. More

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Jon Piansky is always so helpful. He is very professional and makes sure everything is done right. I will continue to bring my car to him. I would highly recommend the dealership because of Jon. and makes sure everything is done right. I will continue to bring my car to him. I would highly recommend the dealership because of Jon. More

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