Jonatan Escobar | Page 6

We've been driving a 24 year old Benz and 13 year old Audi. Although we were far overdue for a new vehicle, we put the purchase off for 2 years because we dread the whole process. The purchase of the n Audi. Although we were far overdue for a new vehicle, we put the purchase off for 2 years because we dread the whole process. The purchase of the new X5 from our sales person, Jonatan Escobar at BMW of Sarasota, turned out to be an experience that was light years better than any we've had. Gone is the dread. Why? Jonatan was a pleasure to work with, has a great demeanor, actively listened to our concerns and followed through to ensure he addressed them. We feel the deal we made on the SUV and trade-in was fair for both sides, which is a first. We ordered the X5 at the time new tariffs went into effect. This made us uneasy that we'd face a sharp price increase upon delivery. Jonatan introduced us to his manager, Robert Real. Both gentlemen assured us that wouldn't occur, but if something unforeseen did happen, our deposit was fully refundable. Jonatan kept us informed on the build status of the SUV as he promised. He has also followed up with us several times to ensure our satisfaction and to check we are managing the new technology on the X5. A shout out also goes to Milan Augustine our BMW Technology Genius. Milan worked to help familiarize us with the technology and subsequently rang us to offer assistance if we needed it or answer our questions. Jason Marchant from Business Services walked us through the mountain of paperwork to complete the purchase. He also presented us a short-term financing opportunity that led to additional savings on the purchase. In the end, this experience was welcomed and turned out to be very different from those in the past. The difference is rooted in our ability to believe and be confident in the words of others. More

by sisco001 Verified Customer Verified Customer

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As a returning customer, my experience was awesome as expected. Dylan and Jonatan teamed up to make buying a car feel like making friends. Everyone worked together to make sure the x3 we wanted was rea expected. Dylan and Jonatan teamed up to make buying a car feel like making friends. Everyone worked together to make sure the x3 we wanted was ready for us to take home! More

by laversen Verified Customer Verified Customer

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Great experience with Jonathan and staff. Dealership was clean and modern. They even had fresh baked cookies. Dealership was clean and modern. They even had fresh baked cookies. More

by CW262 Verified Customer Verified Customer

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Very frustrating. I agreed to purchase a used vehicle and placed a deposit, then it took one month to actually get the vehicle "BMW Certified" and isolated body damage I agreed to purchase a used vehicle and placed a deposit, then it took one month to actually get the vehicle "BMW Certified" and isolated body damage dealt with. No effort was made to get the already sold vehicle addressed before multiple other unsold vehicles. We found ourselves constantly calling for updates because none were being given. Once received, we found additional body damage that no one had alerted us to, and BMW Sarasota said that it would not repair. Extremely unpleased with that response. Final paperwork failed to account for my deposit or a refund back for shipping costs, and one had still not been sent to us two weeks after the sale, but required us to continue following up. Not the way it should be. More

by raulgalaz1 Verified Customer Verified Customer

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Maria Lizardi makes you want to get your car serviced. She is very pleasant and professional. She makes you feel very valued She is very pleasant and professional. She makes you feel very valued More

by hrmcruise Verified Customer Verified Customer

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High scores for both Jonathan and Mario for working so well with us on our last purchase. Greatly appreciate them well with us on our last purchase. Greatly appreciate them More

by hrmcruise Verified Customer Verified Customer

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Very professional and helpful. Very nice dealership. Definitely,, I will return to purchase again. Booya! Very nice dealership. Definitely,, I will return to purchase again. Booya! More

by grouperd628 Verified Customer Verified Customer

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Mr. Jonatan Escobar provide exceptional service and excellent job, thanks soo much and congratulations BMW!!!!!! excellent job, thanks soo much and congratulations BMW!!!!!! More

by muniveblue11 Verified Customer Verified Customer

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Jonathan and Mario were extremely patient and very helpful as we first purchased an M4, had it for 2 weeks and absolutely did not like the car. They worked with us to take back the car and they found helpful as we first purchased an M4, had it for 2 weeks and absolutely did not like the car. They worked with us to take back the car and they found what we wanted. Those two gentleman represent exactly what you want to represent your dealership. This is the 7th or 8th BMW we have purchased from you. Very happy and satisfied ?? More

by hrmcruise Verified Customer Verified Customer

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Been a long time customer since early 2000s. . this new management and service advisors are top notch and go the extra mile to make the experience a pleasure. . this new management and service advisors are top notch and go the extra mile to make the experience a pleasure. More

by DAVIDRCOHEN Verified Customer Verified Customer

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