Jonathan Stein | Page 21

I recently had my vehicle in for service at Russ Darrow. Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was highly unprofessional. I was embarrassed how he spoke to her. More

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Honda Accord broke down,dealership help me get a tow Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location More

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Always been happy with sales and service for my three consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and hones consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and honest. More

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This dealership is very accommodating and always get the job done and help in anyway possible always happy after and satisfied when they take care of me job done and help in anyway possible always happy after and satisfied when they take care of me More

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Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

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Pleasant The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices o The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices of the dealership. More

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Issues with Service Specials and Price Gauging I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own websi I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own website, but then doesn’t apply those spevials UNLESS THE CUSTOMER SPECIFICALLY DEMANDS THEM. Answer: Russ Darrow Honda. What kind of business tells you to your face that a service will take 45 minutes, but even after 75 minutes hasn’t updated you on the readon for the delay? Answer again : Russ Darrow Honda. And what company tells you you need “intermediated brake service” when you just had front pads and both front rotors repaired. BY THEM only 9 months earlier? Answer: Russ Darrow Honda. They used to be much better than this. I also noticed that most of the 5 service advisors working today were not familiar from 9 months ago. Coincidence? Maybe. I don’t think I’ll be staying with them when they relocate this summer. I trust my local Firestone more. Oh, and they tried to charge me $49.95 to replace a $20 cabin air filter that took me ... and unskilled owner ... literally 2 minutes total to remove and then install. Technician Rocco wrote in one note that my coolant was low, but did not indicate that he topped it off as is customary practice at most car repair facilities..... and I just went out to check and NO HE DID NOT TOP OFF COOLANT, yet on the multipoint summary Rocco marked GREEN which means satisfactory which it was BELOW LINE MARKED MINIMUM. Fail on this one! More

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Honda repair Had something break under my car, scheduled appointment online for the next morning. Received usual prompt, courteous service from the Russ Darrow s Had something break under my car, scheduled appointment online for the next morning. Received usual prompt, courteous service from the Russ Darrow staff...thank you More

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Quick and dependable I was refered to this dealership by a friend and was very please with the service I received. Will come back again for any repairs needed. I was refered to this dealership by a friend and was very please with the service I received. Will come back again for any repairs needed. More

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Service Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. More

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