Jonathan Stein | Page 22

Service performed was satisfactory. It took a little longer than promised, however considering the time of year and possible COVID restrictions it was understandable. No problems. Service advisor kept longer than promised, however considering the time of year and possible COVID restrictions it was understandable. No problems. Service advisor kept me informed throughout the process. More

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Have you ever heard if a major car dealership group that ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow rep ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow repair bill with your credit card ... as opposed to the LESS SECURE method if debit card or if you happen to be hauling around your seldom used (in2020) paper checkbook?? Well, that’s what Russ Darrow Honda now tries to pull! They never advertised this EXTRA FEE in any of their excessive and annoying emails they send out on a weekly/monthly basis either! Apparently, the instituted the 3.5% FEE 2-3 months ago ... which may e plain why the dealership repair area was like a ghost town even an hour after they opened. I used to throw repair work to Darrow Honda for all 3 of my cars, but this fee now means we will be doing business strictly with my local Firestone Complete Auto Care which is much more conveniently located just 2 minutes from my home anyway and which has similar IF NOT BETTER service sale prices. Best wishes Darrow in earning back my substantial service business, especially since you don’t mention FEE CHANGES in your emails ... I guess I’ll just presume these are permanent fees unless you specifically write to tell us otherwise. But by then, I’ll probably just remain loyal to Firestone which has similar or better service prices and is much closer to home. Ps- Why don’t you require ALL EMPLOYEES to post their photo? I would have liked to add a positive comment on my rep but I didn’t see any photo that looked like him. Another poorly conceived/implemented plan by Darrow. More

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Great service! Very helpful! Used the special package, they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! More

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I recently had my vehicle in for service at Russ Darrow. Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was highly unprofessional. I was embarrassed how he spoke to her. More

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Honda Accord broke down,dealership help me get a tow Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location More

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Always been happy with sales and service for my three consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and hones consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and honest. More

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This dealership is very accommodating and always get the job done and help in anyway possible always happy after and satisfied when they take care of me job done and help in anyway possible always happy after and satisfied when they take care of me More

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Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

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Pleasant The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices o The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices of the dealership. More

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Issues with Service Specials and Price Gauging I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own websi I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own website, but then doesn’t apply those spevials UNLESS THE CUSTOMER SPECIFICALLY DEMANDS THEM. Answer: Russ Darrow Honda. What kind of business tells you to your face that a service will take 45 minutes, but even after 75 minutes hasn’t updated you on the readon for the delay? Answer again : Russ Darrow Honda. And what company tells you you need “intermediated brake service” when you just had front pads and both front rotors repaired. BY THEM only 9 months earlier? Answer: Russ Darrow Honda. They used to be much better than this. I also noticed that most of the 5 service advisors working today were not familiar from 9 months ago. Coincidence? Maybe. I don’t think I’ll be staying with them when they relocate this summer. I trust my local Firestone more. Oh, and they tried to charge me $49.95 to replace a $20 cabin air filter that took me ... and unskilled owner ... literally 2 minutes total to remove and then install. Technician Rocco wrote in one note that my coolant was low, but did not indicate that he topped it off as is customary practice at most car repair facilities..... and I just went out to check and NO HE DID NOT TOP OFF COOLANT, yet on the multipoint summary Rocco marked GREEN which means satisfactory which it was BELOW LINE MARKED MINIMUM. Fail on this one! More

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