Jonathan Valdez | Page 3

Fantastic service! ! I appreciate you the team and their hard work for our family! Thanks Khang Nguyen!! ! I appreciate you the team and their hard work for our family! Thanks Khang Nguyen!! More

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From Sales to Service, Goodson Acura is the best. My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! More

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THE BEST! Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is truly an asset that makes my experience pleasant! More

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I had an excellent experience with Jonathan V at Goodson Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed and kept me updated throughout the process. The level of attention and customer service I received exceeded my expectations More

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Short: It was a really nice visit and space to wait while my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really l my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really liked how Johnathan was professional and kept me updated on the timeline of my car being worked on by the mechanics. I value communication and transparency, even if I'm unaware or unknowing of what may take the workers longer than usual to finish maintenance work on my car. I definitely didn't get that at my last visit to the Acura store at Park Place since my point of contact was just gone for lunch or had another coworker relay information to me. It left me an ick when he or the system asked me for improvements when I said that he was just okay for my rating. That was largely why I just was disinterested in returning to that store for service work. If not for Johnathan’s professional conduct, practicality of my time, and situational awareness of the remaining work of his colleagues, I might have postponed my car service for a good while until it REALLY needed to be checked. I'm also thankful for the multipoint inspection and cleaning for complimentary services since vacuuming the main cabin of my car was on the list this month. If I had to nitpick my visit, it'd be the lack of tea options and choices for snacks in the lounge area. Really, it was nice to be talked to often and checked up by Johnathan. I also like that his office space was personalized, and you can immediately clock the vibes. Also, a big thanks and many kisses to the staff who worked on the car and got me out before noon because I was dreading waiting the entire day, like I did at the other dealership. More

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Everyone at Goodson from sales team to service team has always met my needs. Very efficient and mindful of their customers. Jessica my service advisor is amazing. She has been attending me the past couple always met my needs. Very efficient and mindful of their customers. Jessica my service advisor is amazing. She has been attending me the past couple of times I went in for a service. She’s very professional and keeps me up to date with my car’s inquiries. More

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Great wonderful pleasure place everything’s great good customer service,Respect, greetings you with kindness, making sure you are taking care e customer service,Respect, greetings you with kindness, making sure you are taking care e More

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Goodson Acura kept me updated about the repairs on my vehicle. Goodson always delivers the best! vehicle. Goodson always delivers the best! More

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Jonathan Valdez is a great service advisor. His patience and knowledge to explain the repairs in a way that I can understand was appreciated. Overall service from intake to completion is stel His patience and knowledge to explain the repairs in a way that I can understand was appreciated. Overall service from intake to completion is stellar at Goodson Acura. More

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The most customer focused Acura dealer in DFW and owning 4 Acuras in the family we have tried them all at one time or another. We’ve been Goodson clients for 12 years now and haven’t found a better dealer 4 Acuras in the family we have tried them all at one time or another. We’ve been Goodson clients for 12 years now and haven’t found a better dealer service department. Try them if you haven’t, you won’t be disappointed. More

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