Bobby Carroll

We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and wh because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle’s prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura’s system showed no open recall. That does not answer the question. A recall being marked “completed” in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out. More

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Goodson has completed all major service requirements with no outstanding issues. All service advisors have been professional and helpful whether that be in adjusting times or providing loaners. They were hel no outstanding issues. All service advisors have been professional and helpful whether that be in adjusting times or providing loaners. They were helpful in noting known issues with my MDX Advance. More

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Great service here as always- arrived at 7 and was out by 9. They always do a good job 9. They always do a good job More

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Goodson Acura…has state of the art service always…the best Acura Dealership in the entire state of Texas best Acura Dealership in the entire state of Texas More

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Great atmosphere everyone all smiles you feel at home when you enter the building t when you enter the building t More

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The service here was outstanding and reasonably priced. My car needed significant work but was done timely and drives like new again( it’s an older MDX). My car needed significant work but was done timely and drives like new again( it’s an older MDX). More

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GAoD is reliable, effective, friendly, professional, efficient, convenient, communicative, honest, customer oriented, transparent, predictable and loyal. efficient, convenient, communicative, honest, customer oriented, transparent, predictable and loyal. More

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The service here is always great which is why I have two Acura’s thanks so much Acura’s thanks so much More

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Very easy to get car in for service and resolvement of recall issues untimely maner recall issues untimely maner More

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I had an excellent experience at Goodson yesterday. I have purchased 4 Acuras and Goodson Acura was always my go to dealer. During the COVID period the service experience dropped but I kept going back I have purchased 4 Acuras and Goodson Acura was always my go to dealer. During the COVID period the service experience dropped but I kept going back because they had the unique service knowledge and experience that no other dealership could provide. I felt special and I was treated like royalty. Yesterday I was able to get in get out in record time. There was a concierge as in past years, the service was performed with lightening speed and the multi-point vehicle inspection report was invaluable. Way to go, Goodson! More

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