Jonathan Vigorito | Page 19

Great service Used car sales were great. Very helpful and patient. Service center was great as well. Fast and friendly service. Will definitely recommend to anyone. Used car sales were great. Very helpful and patient. Service center was great as well. Fast and friendly service. Will definitely recommend to anyone. I have already recommended friends More

by rodnew12184 Verified Customer Verified Customer

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Extremely satisfied and happy Security dodge Couldn't be more satisfied with security dodge. After looking around for a new tuck and exploring other dealerships I am extremely Satisfied and glad Couldn't be more satisfied with security dodge. After looking around for a new tuck and exploring other dealerships I am extremely Satisfied and glad i wound up using security dodge. Everyone was totally professional and courteous and i couldn't ask for better service. I would highly recommend Security dodge to anyone looking to buy or lease a new vehicle. More

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Great dealership!!! Had a great experience!!! The large selection of vehicles to choose from is awesome!!! Will tell all of my friends about this place SECURITY DODGE IS Had a great experience!!! The large selection of vehicles to choose from is awesome!!! Will tell all of my friends about this place SECURITY DODGE IS #1 More

by Jimbos59 Verified Customer Verified Customer

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Aliea is the best!!! Before I came to Security Dodge I went to 7 dealerships to find my right vehicle. No one came close to Aliea. She made my experience amazing! She was Before I came to Security Dodge I went to 7 dealerships to find my right vehicle. No one came close to Aliea. She made my experience amazing! She was kind, attentive and extremely helpful. Yes it took a long time but well worth the wait! I have a stunning truck and she made it possible for me. If you are looking for a great dealership to work with this is the one! Don't go anywhere else because everyone else pales in comparison to this place. And I highly recommend Aliea! More

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A very pleasant day A great dealer ,friendly great to deal with clean pleasant surrounding. They asked us our needs and presented us with options.i would recomend sec A great dealer ,friendly great to deal with clean pleasant surrounding. They asked us our needs and presented us with options.i would recomend security Dodge to all my friends. More

by JOHNK107 Verified Customer Verified Customer

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Been dealing with security dodge for a while, so naturally it the first stop when it came to buying my girlfriend her car. Alise was great at explaining all the different models and options to my gi naturally it the first stop when it came to buying my girlfriend her car. Alise was great at explaining all the different models and options to my girlfriend. Sunny and Jonathan worked up great numbers for her, and Vito had us in and out in 20 minutes. More

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Between Alise, Jonathan, and Sunny, my experience at Security Dodge was amazing. I was so unsure about a Jeep going but everyone at the dealership made it feel natural. They all stayed late, were patien Security Dodge was amazing. I was so unsure about a Jeep going but everyone at the dealership made it feel natural. They all stayed late, were patient with me as I debated different options, and didn’t let me leave until I was completely satisfied. I love my new truck thank you to everyone there! More

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Major complaint I purchased a CERTIFIED PRE-OWNED 2016 Jeep Patriot from this horrific dealership a little over a year ago. The car had less than 55,000 miles on it, I purchased a CERTIFIED PRE-OWNED 2016 Jeep Patriot from this horrific dealership a little over a year ago. The car had less than 55,000 miles on it, yet, I was experiencing transmission issues. After speaking to my personal mechanic who told me there was a serious problem with the transmission, I brought the car back to the dealership on on May 22, 2019 for service. After not hearing an update for over a week...over two weeks...over 3 weeks...over a month....over TWO MONTHS, ...FOUR MONTHS..It is September 23, 2019 and I finally got the Jeep back and it’s still bucking. My phone records show I made 10 OUTGOING calls to the dealership from May 20, 2019 - July 24, 2019 and was constantly either sent to voicemail or told by receptionists that the service representatives and/or managers were "too busy" to talk to me. After leaving countless messages, I was finally contacted (sometime in June 2019) by an employee, who told me that the point of contact on my vehicle would get back to me soon. Never heard back. On July 24, 2019 I called yet again and after being put on hold (their standard procedure) I was told a manager would call me back. The manager called to tell me "THERE ARE NO RECORDS OF YOUR VEHICLE BEING SERVICED IN OUR SYSTEM" He proceeded to tell me there are no notes, no records, of my vehicle whatsoever and that he would personally take the car for a drive (10-15 miles) to see if there was still an issue with the transmission. Hours later, he followed up to tell me there is DEFINITELY something wrong and that he would see to it that it was serviced. I asked if I could speak to the owner of the dealership who I imagine would like to know about this gross negligence but I was told the owner doesn't speak to anyone and that the Service Director would call me. Never heard back. I called July 30, 2019 - and was told by a receptionist that the Service Director was unable to speak to me but would call me back. She didn't even take my number down. Never heard back On Sept 1, I was working out of town, so my parents went personally to the dealership to see if the Jeep was even in the lot. They spoke with The service manager and I spoke to him on speaker phone. He told me there was no records of my Jeep being serviced and that he would get back to me. That day I emailed the co-owner and CEO. At 5:00 pm that night, the dealership called to tell me a new transmission would be put in. I emailed the CEO JJ Vigorito and told him the whole story. All I wanted at this point was to end my relationship with this dealership. I wanted them to buy back the vehicle. They had to repair it anyway. They could fix it and resell it with no loss. It certainly was not an unreasonable request due to the circumstances. What was the response from the CEO you ask? He gave no apologies!! He said, “Thank you for informing about your vehicle in our service dept.  I just spoke to The service manager about the repair of your Jeep Patriot. I now understand better of your concern and I also understand you have a service contract to cover the repair while you are in our loaner vehicle.  With that being said, if you are unhappy with the car and want to speak with me on trading the vehicle in you can do so at your convenience but if you are asking me to buy it back for your original purchase price from 2018 then I am not the one to speak to in reference to that matter. “ I asked the CEO if he wasn’t the ONE TO SPEAK TO IN REFERENCE TO THAT MATTER, who is?? Of course, no response. I emailed the corporate office in Michigan and haven’t heard back yet. Can you even believe this. I’m bringing my Jeep back today because it is Sept. 23rd and it’s still not running well! Oh and lastly, the loaner car dept called to accuse me of a dent. Meanwhile I have a time stamped photo of the dent from the day i was loaned the Jeep. Beware beware beware!! To be continued More

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Great customer service Excellent dealership. Friendly and courteous staff. Very thoughtful and thorough. This is my 3rd truck from them. By far the best showroom on Long Isl Excellent dealership. Friendly and courteous staff. Very thoughtful and thorough. This is my 3rd truck from them. By far the best showroom on Long Island More

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2019 jeep Had a great experience at security dodge!! My salesperson Marissa was very friendly and efficient. I saved additional $ on a transfer of my insurance Had a great experience at security dodge!! My salesperson Marissa was very friendly and efficient. I saved additional $ on a transfer of my insurance and the process was fast and easy. Not going to get a better deal anywhere else. I highly recommend 👍👍👍 More

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