Jonathon Cordi | Page 63

oil change, tire rotation and inspeciton Very slow service....an hour and 40 minute wait...only saving grace is that my salesman , Jason Hall, was their to chat with and help make the time se Very slow service....an hour and 40 minute wait...only saving grace is that my salesman , Jason Hall, was their to chat with and help make the time seem to go by faster. More

by DCHAMBERS4 Verified Customer Verified Customer

Print

Turnover Turn Off After weeks of getting the run around as far as making an appointment for a tire monitor system light and check engine light, I was told they could no After weeks of getting the run around as far as making an appointment for a tire monitor system light and check engine light, I was told they could not do check engine light appointments after 1:30 or on Saturdays, Jon Cordi was very helpful. Both issues were covered under my extended warranty. However, based on their 24 point inspection, my car supposedly needed $1,000 worth of OTHER repairs. How am I supposed to trust a service department that seems to upsell everything and are only interested in making money, not customer service? I am hesitant to buy another car there because I feel like I need to get a second opinion on every suggested repair. More

by ponine23 Verified Customer Verified Customer

Print

It took 1-1/2 hours for an oil chnage after a 1-1/2 drive. From all appearances the waiting room was full for the 1-1/2 hours I was there. Perhaps DeNooyer should hire more service staff or spread out appoint From all appearances the waiting room was full for the 1-1/2 hours I was there. Perhaps DeNooyer should hire more service staff or spread out appointments. Also, parking for service is always horrendous. I did find DeNooyer to have the best selsction when buying a vehicle but traveling for routine service is unlikely. More

by JOE1ARNETT Verified Customer Verified Customer

Print

High expectations fell flat! I have a Silverado 2500 HD (diesel) and went to DeNooyer because my prior dealership had a 2 week wait for service and a new GM had recently started t I have a Silverado 2500 HD (diesel) and went to DeNooyer because my prior dealership had a 2 week wait for service and a new GM had recently started there; one my family has worked with previously and been very happy with. When I arrived for my appointment, the service team member was confused on the cost of a diesel service and misquoted the amount I would be charged. Not only did the cost appear higher than other services I had received at my other dealership BUT, the cost ended up being almost $100 higher (Service called to inform me AFTER service was completed). There were other issues as well during my 30,000 mile service. 1 - I SPECIFICALLY told the service team NOT to rotate my tires; I had it done within the last few weeks and did not need them rotated and did not want to pay for it. 2 - After rotating my tires anyway, they did not reset my tire pressure properly (front & rear tires have 5-7 psi difference) so now I need to likely have my tires rotated back to where they were or, at minimum, reset the tire pressure. 1 - All service team members should be familiar with the difference between diesel and conventional service needs and costs or there should be a diesel only section. 2 - Service needs to improve their attention to detail. Even if I wanted my tires rotated (I did not), they need to ensure that the tire pressures are reset once the tires are rotated. 3 - When I picked up my truck, they tried to send me to the wrong spot to get it; fortunately, I had seen it as I walked in and was able to correct them. OVERALL, in my FIRST visit to DeNooyer, I was very unsatisfied and will likely not return or recommend service to anyone else. More

by capecrew Verified Customer Verified Customer

Print

Expensive Jon Cordi is always pleasant and honest with you when he tells you how much something is going to cost. Service is great but the price for labor is ve Jon Cordi is always pleasant and honest with you when he tells you how much something is going to cost. Service is great but the price for labor is very expensive. Recommend for smaller fixes unless you have the money to drop For one visit. More

by Sarah Verified Customer Verified Customer

Print

Good service listened to what I wanted done to my csr Great listened to what issue I had with my car if I have any more problems call back they will my car come back for service Great listened to what issue I had with my car if I have any more problems call back they will my car come back for service More

by Riley2015 Verified Customer Verified Customer

Print

service response to "check engine light" was above and beyond what i expected. Jon kept me informed as the process unfolded and was courteous and patient wit response to "check engine light" was above and beyond what i expected. Jon kept me informed as the process unfolded and was courteous and patient with explanations More

by carleen844 Verified Customer Verified Customer

Print

Great Communication I had a car that ended up with several issues, and each time something came up Jon Cordi from Service contacted me to make sure I understood and had a I had a car that ended up with several issues, and each time something came up Jon Cordi from Service contacted me to make sure I understood and had a opportunity to ask questions. It is refreshing to have service keep the client included on work as well as the price! More

by TOBY.RABENBURG Verified Customer Verified Customer

Print

Relax quality speedy service Always a great job and great customer service when ever i bring one of my vehicle's to Denooyer Chevrolet located in Colonie new york. Always a great job and great customer service when ever i bring one of my vehicle's to Denooyer Chevrolet located in Colonie new york. More

by bradyw162 Verified Customer Verified Customer

Print

Great customer service! From start to finish, everyone was polite, smiled, offered assistance immediately. I have usually brought my vehicles to a local mechanic, or local fa From start to finish, everyone was polite, smiled, offered assistance immediately. I have usually brought my vehicles to a local mechanic, or local facility for oil changes. I have been pleased with all interactions with DeNooyer. I highly recommend them and their service department. More

by MCHARGFORNOW Verified Customer Verified Customer

Print