Jordan Christian | Page 15

Our sales and finance people were great! However, the car was poorly prepped for delivery. Customer service after the purchase was very disappointing. I bought a car with the cold weather p However, the car was poorly prepped for delivery. Customer service after the purchase was very disappointing. I bought a car with the cold weather package, yet it did not come with the stated all-weather mats; we were told we had to buy those ourselves. The car was supposedly cleaned before we took it off the lot, yet when we removed the paper mats from the floor, there were dirt and crumbs under them, like it had not been vacuumed; the console was sticky and the gas tank was near empty when we left the lot. When we got home we found that the shocks on the hood were bad so the hood would not stay up (not sure how they were able to change the oil). This required us to take it in for maintenance immediately after purchase. Yes, this was a used car, however an expensive one, with only 19k miles on it. There was damage to the front grille that was not reported to us and the GM refused to compromise with us on the cost of replacement. After expressing my dissatisfaction regarding the post purchase customer service, I never received a reply from the manager. Not a great representation for a Toyota dealer! More

by NSHADY Verified Customer Verified Customer

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Easy to work with and friendly staff. Helpful with no high pressure sales tactics and had the vehicle I wanted on site. Helpful with no high pressure sales tactics and had the vehicle I wanted on site. More

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This dealership is wonderful to work with and everyone is so knowledgeable about vechiles and finances! so knowledgeable about vechiles and finances! More

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Fast quick and efficient. Jordan was a pleasure to work with as well as Colt Jordan was a pleasure to work with as well as Colt More

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Very helpful and responsive. Called, texted and emailed to make sure all questions and concerns were answered quickly. Would highly recommend everyone we know is looking to purch Called, texted and emailed to make sure all questions and concerns were answered quickly. Would highly recommend everyone we know is looking to purchase a vehicle that they contact Jordan! More

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I have purchased several vehicles from Heiser Toyota overvthe years and they have always done a fine job. overvthe years and they have always done a fine job. More

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Saleswoman Christine was awesome would definitely buy again from this dealership . Services were on time. again from this dealership . Services were on time. More

by BONBONICURN Verified Customer Verified Customer

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Heiser was straight forward from the very beginning about the lead time for our car as well as the price we would pay the lead time for our car as well as the price we would pay More

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My experience at Heiser Toyota was great. Jordan was very kind and friendly and made it easy and simple for me, as it was my first time purchasing a car. Jordan was very kind and friendly and made it easy and simple for me, as it was my first time purchasing a car. More

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Very clean and friendly. Service took a while but not too long. The car wash is ama6and really gets the car clean. Service took a while but not too long. The car wash is ama6and really gets the car clean. More

by oliver.javonzarai Verified Customer Verified Customer

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