Jordan Christian | Page 14

I didnt expect to buy a vehicle but I did and I love my new Tacoma new Tacoma More

by toddweik Verified Customer Verified Customer

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It’s something is not about the dealership it’s about Toyota. I bought a new car and it’s not working and getting charge for it. Toyota. I bought a new car and it’s not working and getting charge for it. More

by MOSTAFANASER2 Verified Customer Verified Customer

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We were thoroughly impressed with Jordan's affable personality and knowledge of all automobile lines at Heiser. He really took his time and listened to our wants and needs before making a few great su personality and knowledge of all automobile lines at Heiser. He really took his time and listened to our wants and needs before making a few great suggestions. He made us feel at ease during our test drives and pointed out the similarities and differences between models. After the purchase, he spent over an hour with us to make sure we knew everything about our new Toyota Highlander XLE. We completely recommend him to all perspective buyers! More

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I’m a repeat customer so that says a lot when I live 1. 5 hours away from the dealership. They are wonderful. Always keeping me updated on the status of my vehicle since I had put in order in. 5 hours away from the dealership. They are wonderful. Always keeping me updated on the status of my vehicle since I had put in order in. More

by Sirena Verified Customer Verified Customer

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Heiser Toyota offered new vehicles for sell at MRSP without market adjustment. However, beware that dealership installed options at extra costs will be offered and has to negotiated if you are not inte without market adjustment. However, beware that dealership installed options at extra costs will be offered and has to negotiated if you are not interested to take them. Overall, people in the dealership are welcoming and approachable making our vehicle buying process easy and smooth. More

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Jordan was really helpful and knowledgeable about the car specs. However the dealer decided to install accessory that's not removable so I ended up paying 2500 for something I didnt want. specs. However the dealer decided to install accessory that's not removable so I ended up paying 2500 for something I didnt want. More

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Jordan was good to work with. He listened to us and was very knowledgeable. Communication response was quick and informative. Jakub and Aisha were also very nice to work with He listened to us and was very knowledgeable. Communication response was quick and informative. Jakub and Aisha were also very nice to work with. More

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Our sales and finance people were great! However, the car was poorly prepped for delivery. Customer service after the purchase was very disappointing. I bought a car with the cold weather p However, the car was poorly prepped for delivery. Customer service after the purchase was very disappointing. I bought a car with the cold weather package, yet it did not come with the stated all-weather mats; we were told we had to buy those ourselves. The car was supposedly cleaned before we took it off the lot, yet when we removed the paper mats from the floor, there were dirt and crumbs under them, like it had not been vacuumed; the console was sticky and the gas tank was near empty when we left the lot. When we got home we found that the shocks on the hood were bad so the hood would not stay up (not sure how they were able to change the oil). This required us to take it in for maintenance immediately after purchase. Yes, this was a used car, however an expensive one, with only 19k miles on it. There was damage to the front grille that was not reported to us and the GM refused to compromise with us on the cost of replacement. After expressing my dissatisfaction regarding the post purchase customer service, I never received a reply from the manager. Not a great representation for a Toyota dealer! More

by NSHADY Verified Customer Verified Customer

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Easy to work with and friendly staff. Helpful with no high pressure sales tactics and had the vehicle I wanted on site. Helpful with no high pressure sales tactics and had the vehicle I wanted on site. More

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This dealership is wonderful to work with and everyone is so knowledgeable about vechiles and finances! so knowledgeable about vechiles and finances! More

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