Good dealer.
Quick service. Professional and easy to deal with. Not pushy and tried to make the experience smooth
Quick service. Professional and easy to deal with. Not pushy and tried to make the experience smooth
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by SHOEPANMAN
Verified Customer
Verified Customer
Apr 01, 2022 -
Heiser Toyota responded
Dear valued customer,
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Not very much approachable after sales is done.
…….so no…….. and not very clear about warranty I’m not able to get warranty coverage at other Toyota service centers in my state….
…….so no…….. and not very clear about warranty I’m not able to get warranty coverage at other Toyota service centers in my state….
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by SEEAMAN25
Verified Customer
Verified Customer
Mar 21, 2022 -
Heiser Toyota responded
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.
They didn't know about any of the service that was the
salesman's mistake and tried to charge me. They lie, and lie some more until you buy and then you find out all the features it was missing that we're
salesman's mistake and tried to charge me. They lie, and lie some more until you buy and then you find out all the features it was missing that we're supposed to be included! I always buy toyota's, and will never buy from Heiser again.
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by DERGED
Verified Customer
Verified Customer
Feb 21, 2022 -
Heiser Toyota responded
Dear valued customer,
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our general manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.
I felt welcomed.
The gentleman that helped me with my purchase where very nice. Thank you
The gentleman that helped me with my purchase where very nice. Thank you
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by ISPEREZ93
Verified Customer
Verified Customer
Feb 17, 2022 -
Heiser Toyota responded
Dear valued customer,
Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Jordan was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!
ourselves rep was Jordan one of the nicest intelligent
rep we have ever had buying a car
rep we have ever had buying a car
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by MGRUETZMACHER211
Verified Customer
Verified Customer
Feb 17, 2022 -
Heiser Toyota responded
Dear valued customer,
Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Jordan. We look forward to working with you again in the future.
Clean and comfy waiting room. Clear explanation of time
frame, services, results, and charges. Complimentary soda, water, coffee, tea, and hot chocolate.
frame, services, results, and charges. Complimentary soda, water, coffee, tea, and hot chocolate.
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by Bee
Verified Customer
Verified Customer
Jan 28, 2022 -
Heiser Toyota responded
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
They made a lot of mistakes with the ordering process and
twice they messed up sales tax.
twice they messed up sales tax.
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by DERGED
Verified Customer
Verified Customer
Jan 14, 2022 -
Heiser Toyota responded
Dear Valued Customer,
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Sales and Finance Director Mary Bennett by email at mary.bennett@heiser.com so we can better understand what happened during your experience.
When I purchased my truck - the truck was not detailed.
the interior seats were not cleaned - if they were it was a xxxx poor job. Not a major issue but not a good representation.
the interior seats were not cleaned - if they were it was a xxxx poor job. Not a major issue but not a good representation.
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by TOMDARNIEDER
Verified Customer
Verified Customer
Other Employees Tagged:
Bob Arciszewski
Dec 03, 2021 -
Heiser Toyota responded
Dear Tom,
Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to reach out to our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com if you have any additional concerns or feedback.
They don't give me right deal price for my car..I get my
car in after 4 month they change 3 diffren price and I finally pay more then my fist deal..
car in after 4 month they change 3 diffren price and I finally pay more then my fist deal..
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by ROHIT
Verified Customer
Verified Customer
Dec 03, 2021 -
Heiser Toyota responded
Dear Rohit,
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.
Clean , bright , airy dealership. All employees were
bright and cheerful . When vehicle needs service looking forward to enjoying customer lounge area.
bright and cheerful . When vehicle needs service looking forward to enjoying customer lounge area.
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by Callahan1
Verified Customer
Verified Customer
Nov 09, 2021 -
Heiser Toyota responded
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!