Jordan Mccallum | Page 9

This is the worst nightmare experience with a dealership I ever had in my forty years owning cars. I was definitely.sold a lemon. I don’t even know where to start and I have dealt with a lot of people at th I ever had in my forty years owning cars. I was definitely.sold a lemon. I don’t even know where to start and I have dealt with a lot of people at that dealership that are so incompetent, unprofessional and uncaring. I have only had problems with my car. The engine had to be replaced at 12,000 miles!! Stacey Ann Also told me I had to replace my brake pads and rotors because they were rusty at 12,000 miles!! I also just had the steering gear rack and pinion replaced at 13,000 miles!! and now again, one day later my car is making another horrible worse than before sound when I drive it!! I feel so unsafe driving it as every time a problem gets fixed another comes out as I I drive out of your dealership!! I feel that the fact I am an older woman on my own does not help the situation. My English is not so perfect and I am not as strong as if I had been a man. Because of John’s incompetence, I had to wait an unnecessary four hours for an oil change and a tire rotation, all because even though I had told him that I was still entitled to one free oil change, and one free rotation before my membership expired, he did not believe me. The next day, when he realized he was wrong, the only thing that came out of his mouth was “you’re right” not even apologizing to me. I had another encounter with Carlos, the service manager, where I explained to him that I had paid for a tire patch on one of my tires that kept deflating. After that patching had been done, that same tire deflated again, one month later!!!. I took it to a garage closer to me to have it checked. The mechanic took me in the back and showed me that that tire had never had a patch done!!?? I had to pay again for a tire patch.!! The least I expected was a refund for that expense. But Carlos told me I was lucky to get a credit on the future service for the amount of the patch I had done at the other location(which happen to be a lot cheaper than your fee for a tire patch ).On that last oil change and rotation, Eddie had left two untightened screws under my car that Carlos told him to replace!! He also rotated one side of my tires and left the other one undone, thinking I had not noticed that he hadn’t done the other side!!!. He simply told me he had forgotten and was sorry about that!!! When I made my first review, it did not specify who the review was for. It ended up that it was under Jordan‘s name. When I met Jordan.(because I did not want to deal with Stacey Ann as she had failed to identify the real problem of the sound my car was making and pressured me into changing my brakes and rotor pads for $2000 while the real problem was the steering gear rack and pinion), he seemed to be the only one genuinely concerned about me and my car. Unfortunately, my bad review affected his record, and after that I felt I had lost the only one who wanted to help. More

by VALERIEGANIN Verified Customer Verified Customer

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The service this time was much much better than the last time I was there so that’s definitely an improvement. time I was there so that’s definitely an improvement. More

by johnnegronunlimited Verified Customer Verified Customer

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Jordan in service is amazing and Ryan Atkins general sales manager made sure everything got done for me! sales manager made sure everything got done for me! More

by Sighegg Verified Customer Verified Customer

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Jordan my service advisor was awesome. Super professional and friendly. Communicated well while I waited......dealership seemed clean and everyone was friendly. I've made 2 purchases there Super professional and friendly. Communicated well while I waited......dealership seemed clean and everyone was friendly. I've made 2 purchases there and had vehicle serviced. Ill definitely be back.....Thank you! More

by mike.turner Verified Customer Verified Customer

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Just moved and looking for a jeep dealer to fix my car and you helped me and you helped me More

by patrickduffy56 Verified Customer Verified Customer

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Came in for my 5000 mile oil change. Was greeted right away. Everything was done quickly and efficiently. I received all documents by text and email. Good job and good coffee. Was greeted right away. Everything was done quickly and efficiently. I received all documents by text and email. Good job and good coffee. More

by roland.realtor Verified Customer Verified Customer

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My oil change was real good, fast and very polite and helpful … thank you for the good service that you provided me helpful … thank you for the good service that you provided me More

by DRSUKYBAUTISTA Verified Customer Verified Customer

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I'm going to replace the engine filter today. I wonder if you just replace it and don't clean it up? What's the use of replacing me with a new one if I don't clean it? There were leaves, sand and I wonder if you just replace it and don't clean it up? What's the use of replacing me with a new one if I don't clean it? There were leaves, sand and many things in it, and he just replaced them like he didn't see them. And it's not installed properly.If there is something wrong with the engine, your service is not in place. It's not that we don't maintain it. More

by songjinyu Verified Customer Verified Customer

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Jorden was fast and efficient with the check in Eddie who for years always does a great job and is very thorough in his vehicle check I will continue to be a loyal customer for years always does a great job and is very thorough in his vehicle check I will continue to be a loyal customer More

by WIN1873 Verified Customer Verified Customer

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Every individual I have come in contact with at this dealership has been so phenomenal. Every experience is a pleasant one. Thank you for your amazing customer care. dealership has been so phenomenal. Every experience is a pleasant one. Thank you for your amazing customer care. More

by jessrpearl Verified Customer Verified Customer

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