Jordan Ogle | Page 77

Made my day Jodi Biltonen was thorough and friendly. She took my needs and made sure I got what I wanted without me having to sacrifice all my time. I had an amaz Jodi Biltonen was thorough and friendly. She took my needs and made sure I got what I wanted without me having to sacrifice all my time. I had an amazing experience and am beyond happy with my new car and it's all thanks to Jodi More

Print

EXCELLENT from beginning to END! Ended up at Kia Asheville after a log day of shopping for a car for my son. At first my intentions were to find him a vehicle I could pay cash for but Ended up at Kia Asheville after a log day of shopping for a car for my son. At first my intentions were to find him a vehicle I could pay cash for but would also be reliable as again it was for my son. I ended up at this dealership with a list of vehicles I had shopped through the day, I was greeted by sales person MIke Baxley who listened to my needs and tried to stay within my budget. We walked that lot from front to back.. I was then directed to manager Aaron who began to help me from beginning to end, going over and beyond to not only help me but make sure I was making the best purchase possible for my son and his safety. He checked all the car fax's for me of all the vehicles I have been looking at through out the day. He then took me to a car they had and gave me a incredible deal. I did end up financing some of the car whch was not my plan but the reassurance of knowing my son was in a reliable vehicle, with warranty and a clean title made it soo worth it. Furthermore, Aaron then started working on helping me get out of my 2011 Camero. It was very hard for me to let go of my camero... I have had it 7 years and was pretty attached but knew it was only getting older. However, to do this, it had to be a deal I couldn't pass up. Once again sales person Mike and Bucky working with Aaron made sure to listen to my needs, what I wanted and worked to get me where I needed to be financially so I was comfortable. I cant even begin to tell you how much I appreciated them all. I will go back to KIa Paramount again and again and suggest them FAR ABOVE any dealership I have ever been to!! THANK YOU Aaron, Mike and Bucky... and even my finance guy!! I know at the end of the day its a business, however I think I made a few friends as well! More

Print

Knew Exactly How to Handle a Hard Customer I like to think of myself as a hard customer. I am in customer service myself, and so I always have a higher standard to be met. Sean, Jordan, and J I like to think of myself as a hard customer. I am in customer service myself, and so I always have a higher standard to be met. Sean, Jordan, and Josh blew my expectations out of the water. They maintained professionalism and I feel like they actually listened to what I needed. Sean picked up on my cues of what I was looking for in a way that made the whole purchase comfortable. When my original choice wasn't going to work out, he had one I could afford warmed up and ready so as not to kill my spirit. He did all the right things to help find the right vehicle for me. Jordan made sure I understood everything I was signing and was very articulated. Josh really listened to what I needed to fit my budget and worked with me to make that happen, and gave me good advice on how to move forward with my auto loan in the future. Even Odie was very friendly and helpful when I went to switch tags. I am more that thrilled with my new Jeep, and am very happy with the customer experience that all these gentlemen practiced. Even thought I didn't go with a Kia, I will gladly return in the future as well as recommend Paramount Kia. More

Print

Andrew is awesome I was hesitant about getting a new car because of previous experiences I have had with car dealerships. I was quite surprised at Paramount Kia. I I was hesitant about getting a new car because of previous experiences I have had with car dealerships. I was quite surprised at Paramount Kia. I had a salesperson named Andrew who made all the difference in my experience there. He spent time talking to me and my wife about things other than cars as we mulled the decision and weighed our financial options. A previous salesman had picked us for an entirely different car and we kindly told Andrew we had our hearts set on a different model and he "switched gears" seamlessly and showed us to what we wanted. Even though it was less expensive than the other model, he presented its value and helped us decide on it as our car to take home. The Sales Managers brought me prices different than what I had discussed with Andrew so I had to "renegotiate" back to the original price, but this is expected with any car purchase. For me that part is nothing new. For me the selling point was the agent that showed us the cars and helped us see the benefits of each one so we could make our own decision. More

Print

Friendly & Great Customer Service I want to express my sincere appreciation to John Miller for his time and assistance in helping me with purchase my car. He was very helpful and knowl I want to express my sincere appreciation to John Miller for his time and assistance in helping me with purchase my car. He was very helpful and knowledgeable. Great Experience. Thank you More

Print

Be sure to ask questions and seek clarification! I ended up leasing a new Kia Soul after two visits, and I'm pleased with my car. However, I feel like concepts like turning in my old car (which was l I ended up leasing a new Kia Soul after two visits, and I'm pleased with my car. However, I feel like concepts like turning in my old car (which was leased), different leasing terms, etc. were either poorly explained or explained differently depending on who I was talking to. At one point, it was suggested that I maintain two leases at once- one for my old car, one for my new- and that I couldn't simply turn in my old car. I was told I had to pay the turn-in fee for my old car before being reimbursed (since I was beginning another lease with Kia) but then I was told that the fee was actually waived/not applicable. Had I not done my research and asked questions for clarification, I feel like I would have overpaid or been in a far more complicated situation than necessary. In the end, everything worked out. Just be sure to do your research, ask questions, and read everything before you sign it. Everyone there was attentive, patient, and personable, but there were instances of staff maybe not knowing all the right information. Prior to now, my previous car (a '14 Kia Soul) was serviced here, and I had very positive experiences with their servicing department. I'll obviously be taking my new car there for future appointments. More

Print

Customer service This makes 3 cars bought through this dealership. Always top rated customer service. Will be a dedicated customer long term. Thank you Mike Baxley w This makes 3 cars bought through this dealership. Always top rated customer service. Will be a dedicated customer long term. Thank you Mike Baxley was the best! More

Print

The BEST! The best experience we've ever had at a dealership. Ronald was informative, very knowledgeable, relatable.... it was an excellent overall experience. The best experience we've ever had at a dealership. Ronald was informative, very knowledgeable, relatable.... it was an excellent overall experience. If you are looking to purchase a vehicle specifically a K900 GO SEE RONALD. You won't be disappointed. More

Print

New car I had a 2013 Rio and was looking to see about what kind of options I had for getting a new car. My husband and I were at the dealership for a while. M I had a 2013 Rio and was looking to see about what kind of options I had for getting a new car. My husband and I were at the dealership for a while. Mike Baxley was our sales associate. He was kind and attentive and made sure that we both had all the information needed to make the best possible purchase decision. We are long standing customers to this dealership and would recommend them highly. More

Print

Such a friendly, comfortable way to spend time purchasing! I purchased a 2015 Sportage with Bucky & Jordan's great assistance and patience: everything was explained, excellent interpersonal skills, invested i I purchased a 2015 Sportage with Bucky & Jordan's great assistance and patience: everything was explained, excellent interpersonal skills, invested in our satisfaction! love it! More

Print