Jordan Rathman
Jordan Rathman at Chevrolet of Culver City

Jordan Rathman | Page 52

Service Drive Manager

Chevrolet of Culver City

6101 W Slauson Ave
Culver City, CA 90230

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4.6
592 Reviews
4.6

592 Reviews

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592 Reviews of Jordan Rathman

September 09, 2021

Dealership Rating
Employee Rating

First time, last time. I have a 2017 Malibu hybrid that runs fine. The diagnosed the repairs over $8,000. I didn’t agree to the work and I had to pay $440 to get my car back. When I picked up the car th More

by rangerferrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 10, 2021

Chevrolet of Culver City responded

Thank you for taking the time out of your day to share feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd be happy to talk through the details of the quote you referenced. Please contact me directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

September 09, 2021

Dealership Rating
Employee Rating

Professional, friendly staff. Great service! Jordan worked with us from start to finish. We got the appointment we needed. The car was in and out as promised. More

by RJCOLEMAN85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 10, 2021

Chevrolet of Culver City responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Culver City Chevrolet! Sincerely, Michelle M. Customer Service

September 08, 2021

Dealership Rating
Employee Rating

I like the services nice customer service I will always go to the same place I like the employees that work there be back soon More

by Camposmayra197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2021

Chevrolet of Culver City responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

September 04, 2021

Dealership Rating
Employee Rating

I had to take my car back for several issues after the initial appointment. I don’t feel safe and secure in my car, mainly cause of their incompetence. They hit my car while it was being fixed. My loan More

by Pelé Keit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ruben Barrera, Manager

Sep 08, 2021

Chevrolet of Culver City responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to hear more about your experience in order to identify a solution. Please give me a call directly at (424) 258-5224. I look forward to hearing from you. Sincerely, Michelle M. Customer Service

September 02, 2021

Dealership Rating
Employee Rating

Service Advisor is great. Jordan is knowledgeable and personable. I wouldn’t take my car anywhere else and would definitely recommend Culver City Chevy to my friends More

by kwbgolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Chevrolet of Culver City responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. Jordan will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

August 31, 2021

Dealership Rating
Employee Rating

I was about 30 minutes lateBut Oil Change & Breaks I was about 30 minutes late But Oil Change & Breaks fluid 3 hours ??? Jeffy lube hour and a half max !! I have to come back to order parts also More

by Shinndogg2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ruben Barrera, Roberto Canche, Luis Navarrete

Sep 02, 2021

Chevrolet of Culver City responded

We appreciate you taking the time to let us know about your recent experience at Culver City Chevy. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. Thank you for your business and for taking the time to share your experience with us. We love to hear from you directly at your convenience by calling (424) 258-5224. Sincerely, Michelle M. Customer Service

Sep 02, 2021

Shinndogg2002 responded

I appreciate your response and maybe I was a little harsh somethings just take time let me apologize to you and your staff…. There are more important things in the world going on to be criticizing anybody at this time I apologize Thanks Eric Shinn

Sep 02, 2021

Shinndogg2002 responded

I appreciate your response and maybe I was a little harsh somethings just take time let me apologize to you and your staff…. There are more important things in the world going on to be criticizing anybody at this time I apologize Thanks ES

August 29, 2021

Dealership Rating
Employee Rating

Vehicle wouldn’t start on a late Sunday afternoon while at the beach in Malibu, towed it directly to Culver City Chevrolet, and the next morning they had it diagnosed, with a plan of action. By Thursday af More

by nathanielhays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Chevrolet of Culver City responded

We appreciate the kind words, Nathaniel! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

August 28, 2021

Dealership Rating
Employee Rating

The first time I tried to make an appointment it was never confirmed. When I called back they said it didn't make it on the schedule so I had to reschedule for a couple of weeks later. I would have also More

by Sunnysideup.t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ruben Barrera

Aug 31, 2021

Chevrolet of Culver City responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give me a call at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

Aug 30, 2021

Chevrolet of Culver City responded

Hi Sunnysideup.t, I would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (424) 258-9065 to discuss this further. Michelle M Customer Relations Manager

August 26, 2021

Dealership Rating
Employee Rating

I was able to handle arrangements for service of my “dead” vehicle via phone and text without the need to go to the dealership with the towed card. I was kept well informed and no work was done without More

by Mike.soloff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 27, 2021

Chevrolet of Culver City responded

Mike, thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevy for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

August 24, 2021

Dealership Rating
Employee Rating

After scanning my truck I decided to bring it to this dealership, I explained to advisor Jordan that my truck is misfiring and needs multi-point inspection…I was told to pay $220 for diagnostic. After More

by Dan
Recommend Dealer
No
Aug 26, 2021

Chevrolet of Culver City responded

Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. Feel free to reach out to us directly at (424) 258-5224 so we can hear more specifics about how we could improve. Thank you again for letting us know about your experience. Sincerely, Michelle M. Customer Service

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