Jordan Rathman | Page 54

Very disappointed with the workers and the manager. We were told over the phone there wouldn’t be any charge when we came in. Upon coming in we were told of extra service charge that we didn’t even need o were told over the phone there wouldn’t be any charge when we came in. Upon coming in we were told of extra service charge that we didn’t even need or want. Then being frustrated we advised we will do a review for this team, and the manager got upset and told us he will not even service us and we should take our car to another dealership. Then my mother had to come and beg him to service it. That was so not needed but she felt bad that I took the day off in order to get the oil change done. We were lied to over the phone that it would only be an Oil change, and had bad customer service from the Staff and especially the manager. We won’t be coming to this location again for sure. More

by Karine Verified Customer Verified Customer

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Horrible experience. Do not come here ever Avid this place as much as possible They tried to upsell me on tires with a brand new car place as much as possible They tried to upsell me on tires with a brand new car More

by Jordaneisman Verified Customer Verified Customer

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Always been great customer service even with the couple issues I’ve had over the years …Jordan Ratham is the best though , she’s very Patient, Excellent customer service and thorough issues I’ve had over the years …Jordan Ratham is the best though , she’s very Patient, Excellent customer service and thorough More

by GinosWay Verified Customer Verified Customer

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I never have any problems there. Everyone's very professional and always helpful. This is one place I don't mind waiting. Keep it up. professional and always helpful. This is one place I don't mind waiting. Keep it up. More

by JANSTYNER55 Verified Customer Verified Customer

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I had a great experience at this dealership. All my questions were answered and the customer service was really good and i received my car in a timely manner questions were answered and the customer service was really good and i received my car in a timely manner More

by TYLORDAVIS Verified Customer Verified Customer

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Jordan is very attentive to the needs of a customer. She gets the job done quickly and effectively. She communicates well with the customer and she always has an update in regards to your vehicle. gets the job done quickly and effectively. She communicates well with the customer and she always has an update in regards to your vehicle. More

by robsanchez2804 Verified Customer Verified Customer

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Jordan is one of the best customer service representative I have ever worked with. She pays attention to detail and she makes sure the job gets done quickly and effectively I have ever worked with. She pays attention to detail and she makes sure the job gets done quickly and effectively More

by robsanchez2804 Verified Customer Verified Customer

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They lied about a 35,000 miles service which GM Corp said is not a service or a recommendation. Suppose to be charged 49.95 for oil change which is on paperwork but charge $72.10. Store manger and rep Jordan is not a service or a recommendation. Suppose to be charged 49.95 for oil change which is on paperwork but charge $72.10. Store manger and rep Jordan refused to call me back. Also didn’t do both keys for recall or even ask. Very disrespectful, bait and switch and filing with better business and dept of auto repair for not following license recommendations. Abhorrent business and sales tactics for lying to customers More

by Snowspyder25 Verified Customer Verified Customer

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Great customer service, quick and easy!!Will definitely Great customer service, quick and easy!! Will definitely be a returning customer. I was also able to do a few test drives while I waited! Great customer service, quick and easy!! Will definitely be a returning customer. I was also able to do a few test drives while I waited! More

by robbyskates365 Verified Customer Verified Customer

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This was the worst customer service I have ever seen. I have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car in for an oil change, we were told it was completely free. Otherwise, we wouldn’t have taken a day off work to drive from Northridge to Culver City for an oil change. We get there and are told we need to pay $45 for a tire rotation… we didn’t want it but were told we’re in a VIP program and these are conditions we need to comply with. If we were told there’s an additional fee, again we wouldn’t have gotten to Culver City. Anyway, after being given an explanation, my sister and I go to separate cashiers… I get charged $45.99, my sister gets charged $49.99!! We were very frustrated by this point, we call the manager again he says fine we’ll respect the $45.99 price for both. However, I did say I will write a review which apparently offended the manager who acted as if he is the owner of the company. He says I decided I’m not going to service either vehicle and that I don’t have a right to write a negative review because it will effect his team. How dare he! I have every right to write and say what I think after being lied to and dragged down to Culver City. That’s when my mom came and literally begged that manager to service our cars. My sister and I could’ve cared less… we would’ve gladly taken our car elsewhere and paid double if necessary as long as we weren’t deceived. That manager even went so low as to tell the employees… you work for me so go and bring their cars! My mom refused to leave and that stubborn manager finally gave in. He serviced both vehicles, without charging any additional fees. At the end, we were not given vouchers for a free car wash, which we were also promised, and we didn’t even bother asking for it… let him keep it. He was speaking to us as if the money for the services was coming out of his own pocket and he is doing us a favor. What kind of manager and what kind of customer service???! I didn’t even bother writing a negative review for others to see, but since I was given this opportunity I took it. How dare he speak to us or even “his employees” as if we’re below him or for voicing my opinion…. Positive or negative that is my right! He even went as far as saying he is removing us from being VIP…. Again who gave him those rights without even asking us if we would like to be removed! Let him remove us… it’s not like we’ll be going back there or leasing from Chevy again. To be honest, I’ve been to the van Nuys location for servicing, and I cannot complain of their customer service… very nice and respectful!! It was so bad that another customer waiting for his vehicle said to us, I hope you guys have a better day. We were even afraid he might not have serviced our vehicles correctly, but as God fearing people we gave him the benefit of the doubt and pray that everything was done right. I hope we never encounter a similar situation again. I apply for the lengthy message, but we don’t like to be deceived or belittled by people who are in no way above us. Thank you for your time! More

by mkouredjian Verified Customer Verified Customer

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